Job Description

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

Responsible for the day to day management of people within the warehouse and recycling functions, to ensure company's targets and objectives are met to meet customer requirement. Train and monitor staff to comply with health, safety, and standard operating procedures. Review and assess compliance with housekeeping standards and continuous improvement within the warehouse.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Supervise warehouse, recycling, material handling, and warehouse truck operations at the Arnold site.

• Schedule, supervise, and perform setup and configuration in support of the Arnold Conference Center and special events.

• Schedule, supervise, and perform loading dock operations in support of freight, mail, security and scanning inspections, package delivery and pickup.

• Schedule, supervise, and perform daily recycling operations and assist with moving materials and destruction of recyclables.

• Supervise staging of materials and ensure recycling operations are accomplished safely. Documents recycling activities in accordance with performance work statement.

Additional Responsibilities

• Designated alternate supervisor for mail and grounds personnel during scheduled absences of their supervisors.

• Create and distribute daily, weekly, and monthly reports to supervisor and key-stakeholders.

• Research items which arrive with no addressee to determine where the items are to be delivered (i.e., packages, pallets, construction materials).

• Operate forklift to move and properly place bulk items.

• Provide material handling equipment and job-related training and ensures training is current in accordance with ServiceSource policies.

• Ensure warehouse, mail, and recycling operations are accomplished safely.

• Coordinate and supervise pick-up and delivery of items destined for warehouse storage and disposal.

• Conduct quality control inspections on a regular basis to ensure work is performed up to standards.

• Incumbent will complete objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.

• Communicate job expectations, plan, monitor, and appraise job contributions of subordinate employees while adhering to policies and procedures.

• Perform backup duties for truck driver as needed.

• Perform other related duties as assigned.

Qualifications: Education, Experience, and Certification(S)

• High school diploma or state certified equivalent is required.

• 5 years of warehouse experience preferred.

• One-year supervisory experience preferred.

• Ability to obtain and maintain a Top Secret/SCI government security clearance with polygraph is required.

• Valid driver’s license and good motor vehicle record (MVR) required.

• Ability to obtain and maintain a Class B CDL is preferred.

Knowledge, Skills, and Abilities

• Work well independently and as a contributing member of a team.

• High level of integrity and personal accountability.

• Ability to follow directions.

• Ability to read and comprehend simple instructions, short correspondences, memos, labels, and numbers.

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Excellent customer service skills, verbal and written skills and ability to accept and follow directions.

• Basic typing skills; Working knowledge of Microsoft Office (Word, Excel, Outlook).

• Ability to multi-task, organize, prioritize, and meet deadlines daily.

• Maintain a high level of performance with limited supervision.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• ​ A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance. A generous paid time-off program in which the benefits increase based on your tenure with the company.

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information