Job Summary

Responsible for the daily functions of the Renovation Operations staff that includes but is not limited to delegation of work assignments, scheduling, performance appraisals, corrective actions and training.

Major Tasks, Responsibilities, and Key Accountabilities

Manages daily call center activities including services levels, customer interaction, and problem resolution.
Assists in the continual improvement of departmental systems, processes and reporting. Conducts regular procedural reviews to streamline processes and maximize efficiencies.
Supervises performance of associates and recognizes, trains, coaches, counsels, and takes corrective action when warranted.
Interviews, hires, and trains new associates.

Nature and Scope

Experience provides solutions.
Ensures that work is performed consistently with company policies and procedures.
Leads a group or team of support, craft, or lower level professional associates.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.

Education and Experience

Typically requires BS/BA in a related discipline. Generally 5+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.

CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT , WA Job Seekers:

Pay Range

$64,400.00-$94,300.00 Annual

HDS provides the following benefits to all permanent full-time associates:

Medical (with Prescription drug coverage), dental, and vision plans
Health care and Dependent Care FSA (as applicable)
401(K) with company match
Paid Holiday, Vacation, Personal Time, and Wellness Day
Paid Sick Time
Life and Accidental Death & Dismemberment Insurance
Short and Long-term Disability Insurance
Critical Illness Insurance
Accident Insurance
Whole Life insurance
Commuter Benefits
Tuition Reimbursement
Employee Assistance Program
Adoption and Surrogacy Assistance

CA, CO, CT, D.C., HI, IL, MA, MD, MN, NJ, NV, NY, OH, RI, VT and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.