Job Description

POSITION SUMMARY

The Quality Supervisor oversees Team Coordinators and a large group of Quality Technicians in a highly technical, mission‑critical, 24/7 manufacturing environment. This role ensures consistent quality performance across all shifts, manages personnel scheduling and training, coordinates Factory Witness Tests for customers, and drives defect reduction through data-driven analysis and continuous improvement.

ESSENTIAL DUTIES & RESPONSIBILITIES

Leadership & Workforce Management

• Lead in identification and demonstration of safe work performance.
• Supervise Team Coordinators and Quality Technicians across 24-hour operations.
• Develop and maintain shift schedules to ensure full facility coverage.
• Manage staffing adjustments, PTO, overtime planning, and emergency coverage.
• Schedule and track employee training, certifications, and competency development.
• Ensure personnel are trained on test standards, inspection methods, and quality software tools.

Quality Systems & Compliance

• Ensure compliance with ISO 9001 and internal quality management systems.
• Oversee documentation of inspections, test results, nonconformances, and corrective actions.
• Maintain audit readiness and support internal and external audits.

Factory Witness Testing & Customer Support

• Schedule and coordinate Factory Witness Tests (FWT) with customers.
• Prepare test environments, documentation, and personnel for customer visits.
• Train and support employees on FWT standards, protocols, and required software systems.
• Serve as the quality liaison during customer audits and test activities.

Technical Oversight & Problem Solving

• Lead real-time containment, investigation, and resolution of quality issues.
• Collaborate with Engineering and Production on process changes and new product introductions.
• Ensure calibration and functionality of inspection and testing equipment.

Defect Tracking, Analysis & Reporting

• Track and analyze defects, scrap, rework, and process deviations.
• Prepare and present defect trends and improvement opportunities to manufacturing & facility leadership.
• Identify systemic issues and drive corrective and preventive actions using structured problem-solving tools.

Continuous Improvement

• Lead or participate in Lean, Six Sigma, and root cause analysis activities.
• Support cross-functional kaizen events and quality improvement initiatives.
• Reinforce process discipline, standard work, and quality expectations.

Communication & Coordination

• Serve as the primary quality contact for shift operations.
• Ensure effective shift handoffs and communication of quality priorities.
• Provide clear, data-driven updates to leadership and cross-functional teams.

QUALIFICATIONS

• Previous manufacturing & quality experience; supervisory experience strongly preferred.
• Strong knowledge of quality systems and technical specifications 
• Excellent leadership, communication, and decision-making skills.

COMPETENCIES

• Technical aptitude and ability to interpret complex drawings and test data.
• Strong analytical and data presentation skills.
• Effective leadership in fast-paced, high-pressure environments.
• Commitment to safety, quality, and continuous improvement.

PERFORMANCE INDICATORS

• Shift coverage reliability and training completion rates.
• Accuracy and timeliness of Factory Witness Test scheduling and execution.
• Reduction in defects, scrap, and rework.
• Quality metric reporting clarity and effectiveness.
• Team engagement, capability growth, and audit performance.

WORK SCHEDULE REQUIREMENTS

• This individual is expected to work the hours necessary to fulfill the responsibilities of the role. This may include evenings, weekends, holidays, on-call coverage, and work outside normal business hours as required to support operational, customer, and business needs.