Job Description

About the Role:

The Supervisor in Training position is designed to develop future leaders within the Consumer Support Services industry. This role focuses on equipping candidates with the necessary skills and knowledge to effectively manage teams and enhance customer satisfaction. The primary end result is to ensure that all team members are performing at their best while delivering exceptional service to clients. Through hands-on training and mentorship, the Supervisor in Training will learn to implement best practices and drive operational excellence. Ultimately, this position aims to prepare individuals for a successful transition into a supervisory role, fostering both personal and professional growth.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service role.

Preferred Qualifications:

• Associate's or Bachelor's degree in Business Administration or a related field.
• Experience in a supervisory or leadership role, even in a volunteer capacity.

Responsibilities:

• Assist in overseeing daily operations of the customer support team to ensure high-quality service delivery.
• Participate in training sessions to learn effective team management and conflict resolution techniques.
• Monitor team performance metrics and provide feedback to team members to enhance productivity.
• Collaborate with senior supervisors to develop strategies for improving customer satisfaction and operational efficiency.
• Engage with customers to understand their needs and ensure that the team is meeting those expectations.

Skills:

The required skills for this position include strong communication and interpersonal abilities, which are essential for interacting with both team members and customers. Problem-solving skills will be utilized daily to address customer inquiries and team challenges effectively. Time management skills are crucial for prioritizing tasks and ensuring that team goals are met within deadlines. Preferred skills such as leadership and coaching will be developed through training, allowing the candidate to guide their team towards success. Overall, a combination of these skills will enable the Supervisor in Training to foster a positive work environment and drive team performance.

Able to adjust shifts according to factory needs (3RD/1ST/2ND)