Job Description

About the Role:

The Supervisor in Training will play a crucial role in the Consumer Support Services team by developing the skills necessary to lead and manage a team effectively. This position is designed to provide comprehensive training in customer service operations, team management, and conflict resolution. The ultimate goal is to ensure that the team meets and exceeds customer satisfaction standards while fostering a positive work environment. The Supervisor in Training will learn to implement best practices and strategies that enhance service delivery and operational efficiency. By the end of the training period, the individual will be prepared to take on supervisory responsibilities and contribute to the overall success of the organization.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or support roles.

Preferred Qualifications:

• Associate's or Bachelor's degree in Business Administration, Management, or a related field.
• Experience in a supervisory or leadership role within a customer service environment.

Responsibilities:

• Assist in overseeing daily operations of the customer support team to ensure high-quality service delivery.
• Participate in training sessions to develop leadership skills and knowledge of company policies and procedures.
• Support team members by providing guidance and assistance in resolving customer inquiries and issues.
• Monitor team performance metrics and provide feedback to improve service quality and efficiency.
• Collaborate with management to identify areas for improvement and implement effective solutions.

Skills:

The required skills for this position include strong communication and interpersonal abilities, which are essential for effectively interacting with both customers and team members. Problem-solving skills will be utilized daily to address customer concerns and improve service processes. Time management and organizational skills will help the Supervisor in Training prioritize tasks and manage team schedules efficiently. Preferred skills such as conflict resolution and team-building will enhance the ability to foster a collaborative work environment. Overall, these skills will contribute to the development of a high-performing team that consistently delivers exceptional customer support.