Job Description

@HYVE Solutions, missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions.

Hyve Solutions is a leader in the data center solutions industry, designing, manufacturing, and delivering custom Server, Storage, and Networking Solutions to the world’s largest Cloud, Social Media, and Enterprise companies. We pride ourselves on collaboration, innovation and thought leadership. Our team consists of diverse, forward-thinking individuals who dare to challenge the status quo, while working with many of the world’s biggest customers. Hyve Solutions is a part of TDSynnex Corporation, a Fortune 500 company. Become part of a team that thrives on excellence in a fast changing, high-growth technology environment!

Join our innovative IT team! We aim to simplify our processes, secure devices and networks, and provide top-tier support for our internal and external customers. We’re seeking passionate, innovative professionals who are excited to be a part of the world’s largest IT distributor.

Job Purpose

The supervisor of IT Field Service Engineering (FSE) guides Jr. FSE members on daily operations, daily ticket queue management in level 2 desktop support. Mentoring staff, performing technical tasks, and carrying out the instructions from the IT manager. The role includes supporting IoT projects, with the emphasis on managing, documenting, maintaining IP security cameras, video servers, and security badging systems. Experience with Axis, Hanwha cameras, Milestone Video Servers, CCure badging systems is a plus!

Job Responsibilities

• Managing, documenting, maintaining IP security cameras, video servers, and security badging systems

• Overseas the completion of EZVista helpdesk tickets

• Perform PC imaging, setup, deployment, and repair

• Conference room maintenance and meeting support

• Manage and maintain inventory of desktop and laptop computers, peripherals, and related hardware components

• Manufacturing warehouse label printers, RF guns, scales, PC support

• Assist cell phone admins with local deployment, user cell phone support

• Keeping up to date documentation

• Collaborate with System and Network Administrators to support project deployments including software updates, system upgrades, and infrastructure enhancements.

• Printer setup and maintenance in office and warehouse

• Keeping appropriate inventory is maintained to meet normal client demand

• Incidents and other requests are resolved and fulfilled to a very high level of quality and customer satisfaction

• Working with the Client Management Team, upgrades to hardware, operating systems and other core software components are kept up to date

• Other office and warehouse equipment such as printers, pack stations and RDTs are similarly maintained in full working order and refreshed in the appropriate timeframes to enable all offices and warehouses to function efficiently

• Vendor management and project coordination

Salary: $71,600K- $100,100K DOE

@ HYVE Solutions, we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.