Job Description

Job Description

WE DELIVER THE GOODS

• Competitive pay and benefits, including Day 1 Health and Wellness Benefits, Employee Stock Purchase Plan, 401(k) Employer Match, Education Assistance, Paid Time Off, and much more.
• Growth opportunities performing essential work to support America's food distribution system.
• Safe and inclusive working environment, including a culture of rewards, recognition, and respect.

Position Purpose
The Strategic Account Manager serves as the primary liaison between the company and its key customers, responsible for building strong, consultative relationships that drive customer satisfaction, operational excellence, and long-term account growth. This role partners closely with customers and internal teams to evaluate performance, resolve challenges, identify opportunities for improvement, and align service delivery with customer expectations and business objectives. The Strategic Account Manager leverages data-driven insights, structured business reviews, and strategic planning to strengthen partnerships, improve customer retention, and support sustainable growth.

Primary Responsibilities

• Build and maintain strong, strategic relationships with key customer stakeholders, serving as a trusted advisor and primary point of contact.
• Conduct regular business reviews with customers to evaluate service performance, operational metrics, and overall partnership effectiveness.
• Present data-driven insights related to order accuracy, fill rates, delivery performance, product quality, and service levels to support continuous improvement.
• Identify opportunities to enhance customer satisfaction, operational efficiency, and long-term account value.
• Partner cross-functionally with Sales, Transportation, Purchasing, Customer Service, and Operations to resolve issues and improve service delivery.
• Monitor customer performance metrics, track trends, and develop action plans to address gaps and strengthen account performance.
• Support account growth initiatives by identifying opportunities to expand services, improve customer profitability, and increase overall account value.
• Act as a customer advocate internally by communicating feedback, identifying trends, and influencing service and operational improvements.
• Ensure timely resolution of customer concerns by coordinating resources and maintaining proactive communication.
• Prepare reports, presentations, and account summaries for both internal leadership and customer stakeholders.
• Maintain accurate documentation of customer interactions, performance metrics, and action plans within CRM and reporting systems.
• Stay informed on industry trends, customer needs, and operational best practices to strengthen strategic partnerships.
• Performs other duties as assigned
• Complies with all policies and standards

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

Required Qualifications

• Bachelor’s degree in Business, Supply Chain, Hospitality,
or related field
• 5 - 7 Years 5+ years of experience in account management, customer success, foodservice distribution, hospitality, or related industry.
• 6 Months - 1 Year Supervisory or management experience
• Experience as a Strategic Account Manager or Key Account Manager.
• Solid sales experience in a B2B environment.
• Hands-on experience with CRM software and account management systems.
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
• Strong negotiation skills with a problem-solving attitude.
• Understanding of sales performance metrics.

Preferred Qualifications

• Certified Strategic Account Manager-
SAMA
• Certified Sales Leadership Professional
(CSLP)

Company Description

Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers — providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.