Job Description
Job Overview:
Are you passionate about technology and supporting first responders?
About the Opportunity
As a member of NorcomCT's Technical Services team, you will play an important role in our mission of delivering technology solutions and services that help first responders protect their communities. Our technical staff provides industry-leading support to keep our customers' mission-critical systems operational every day.
Motorola Solutions is the world leader in public safety communications, and NorcomCT is a premier Motorola Solutions partner serving Southern New England. Together, we deliver industry-leading communications solutions that help first responders protect the communities they serve.
We're seeking a detail-oriented Staging Technician to join our Technical Services team.
In this role, you'll prepare, configure, test, and document communications equipment before it is installed in the field, helping ensure every system is delivered ready for mission-critical service. This position requires a basic aptitude for mechanical, electrical, and electronic systems. Compensation and responsibilities are commensurate with the candidate's skills, experience, and qualifications.
Compensation
Pay Rate: $28.00–$35.00 per hour
Compensation is based on the applicant's experience, technical skills, education, certifications, and licenses.
Benefits include:
- Medical, dental, disability, and life insurance
- 401(k)
- Paid time off
- Paid holidays
- Profit-sharing bonus program
Location
This is a full-time, in-person position based at our Naugatuck, Connecticut facility.
If you're motivated to learn, enjoy hands-on technology, and want to support the communications systems that help first responders protect their communities, we'd love to hear from you.
Apply Now!
Learn more about the people and professionals we support: (YouTube)
A Tribute to the First, First Responders
Thank You 9-1-1 - Hidden Heroes of Public Safety
About NorcomCT
NorcomCT is a leading provider of wireless communications and technology solutions headquartered in Naugatuck, Connecticut. We specialize in the design, deployment, and support of mission-critical communications systems for public safety, government, education, healthcare, and commercial organizations throughout Connecticut and Western Massachusetts.
We proudly deliver industry-leading Motorola Solutions products and services and have been recognized as an outstanding Motorola Solutions Sales Partner and Service Provider. As we continue to grow, we're looking for talented, enthusiastic individuals to join our team of more than 60 employees.
The systems we design, install, and support help our customers protect lives, property, and critical infrastructure. Because these systems are relied upon every day—and especially during emergencies—our customers count on our team to deliver dependable solutions and responsive support that keep their mission-critical communications operating when they are needed most.
For more information about our company mission and culture, please visit our web site at www.norcomct.com and check us out on Facebook and Instagram.
We believe the best customer relationships begin with great employees
That's why we're committed to creating a workplace where people can build rewarding, long-term careers while making a difference every day.
Position Details
As a Staging Technician, you will prepare, configure, test, and document mission-critical communications equipment before it is deployed to customers.
Working as part of our Implementation Team, you will assemble and configure equipment, manage materials and inventory, perform functional testing, and ensure systems are complete, accurate, and ready for installation. Your attention to detail will directly contribute to the successful deployment of communications systems relied upon by first responders and other critical organizations. This position reports to the Implementation Team Manager, with daily work coordinated by the assigned Project Manager or Project Administrator.
Norcom projects include Motorola mobile and portable radios, dispatch consoles, communications shelters, networking equipment, microwave systems, paging systems, emergency warning systems, and other public safety communications technologies.
Every day brings a variety of new equipment, projects, and opportunities to learn.
Primary Responsibilities
Equipment Staging & Configuration
- Assemble, cable, label, asset tag, and configure communications equipment.
- Perform operational and functional testing.
- Print labels, diagrams, and documentation.
- Verify systems are complete and deployment-ready.
- Document work performed.
- Receive and inspect incoming equipment.
- Maintain inventory records.
- Move equipment between departments.
- Label and organize materials.
- Assist with inventory audits.
- Research misplaced equipment.
- Maintain technical work areas.
- Update CRM and project management systems.
- Monitor work queues.
- Communicate with project teams.
- Escalate issues promptly.
- Prepare workspaces for customer visits.
- Familiarity with basic mechanical and electrical principles is preferred, including:
- Equipment cabling
- Low-voltage wiring
- Connector installation
- AC/DC voltage
- Wire sizing
- Switches and relays
- Equipment grounding
- Use of a digital multimeter (DMM)
- Exceptional attention to detail.
- Ability to read and interpret instructions and diagrams.
What Makes Someone Successful in This Role
The ideal candidate:
- Is highly organized and detail-oriented.
- Enjoys hands-on technical work.
- Takes pride in producing quality work.
- Communicates professionally.
- Works well independently and as part of a team.
- Is eager to learn new technologies and processes.
- Ability to resolve issues or escalate in a timely manner while following consistent, best practices.
- Team-oriented, works and communicates effectively with others at all levels throughout the organization.
Qualifications
The ideal candidate is dependable, detail-oriented, and enjoys hands-on technical work. Any combination of education, training, and experience that demonstrates the knowledge and abilities necessary to perform the essential functions of this position will be considered.
Typical qualifications include:
- High school diploma or equivalent.
- Basic knowledge of mechanical, electrical, or electronic systems.
- Ability to learn industry-standard equipment assembly, labeling, grounding, and RF connector installation techniques.
- Experience using common hand and power tools. (NorcomCT provides required specialty tools and test equipment; employees are expected to provide basic hand tools.)
- Ability to read and interpret technical instructions, wiring diagrams, equipment layouts, and documentation.
- Proficiency using a Windows-based PC, Microsoft Outlook, Microsoft Excel, web browsers, and other common business and smartphone applications.
- Strong organizational skills with exceptional attention to detail and the ability to maintain accurate records.
- Ability to prioritize work, resolve routine issues independently, and escalate concerns appropriately when necessary.
- Ability to work effectively with minimal supervision while contributing as a member of a collaborative team.
- Professional verbal and written communication skills and the ability to interact effectively with coworkers, customers, vendors, and shipping carriers.
- Ability to work occasional evenings, weekends, or extended hours when project schedules require.
- Valid driver's license and an acceptable driving record.
- Ability to successfully pass a pre-employment physical, drug screening, background investigation, and ongoing motor vehicle record reviews, as required.
Preferred Qualifications
The following qualifications are beneficial but not required:
- Experience working with two-way radio, telecommunications, networking, or electronic equipment.
- Experience with inventory management, equipment staging, shipping and receiving, or warehouse operations.
- Experience using CRM, ERP, inventory management, or project management software.
- Amateur Radio (FCC) license.
- Experience as a two-way radio user, amateur radio operator, military communications specialist, public safety professional, or first responder.
- Technical education, vocational training, military technical experience, or industry certifications related to electronics, communications, or information technology.
Physical Requirements
- Lift and carry up to 75 pounds independently.
- Lift heavier equipment with assistance when required.
- Bend, kneel, squat, climb, and work in confined spaces.
- Work indoors and outdoors in varying weather conditions.
- Perform overhead work.
- Possess sufficient manual dexterity and visual acuity to assemble and inspect electronic equipment.
Why You'll Enjoy Working Here
- Work on technology that helps protect lives and communities.
- Receive on-the-job and manufacturer training.
- Build a long-term technical career with opportunities for growth.
- Work with experienced professionals in a collaborative team environment.
- Work on a wide variety of technologies and customer projects—no two days are exactly alike.
- Successful candidates will receive on-the-job training and will have opportunities to participate in Motorola Solutions and manufacturer training programs as appropriate.
Hiring Process
- Complete online application and questionnaire
- Submit resume with cover letter via online application
- If selected complete
- Initial screening assessment online (30-35 minutes)
- Skills assessment online (50-55 minutes)
- Phone interview
- In person interview with onsite, hands on, technical assessment
- Background check, Motor Vehicle Records (MVR) check, drug test and physical
Our hiring process typically takes up to 60 days from application through final selection.
To be considered for this position, please complete the online application and questionnaire by clicking the "Apply" link below.
There is no closing date for this position.
Northeastern Communications, Inc., dba NorcomCT is an Equal Opportunity/Affirmative Action Employer.
