Job Description
Job Overview:
Job Title: Senior Quality Engineer
Salary: $100k-$120k
Ready to help build a better future for generations to come?
In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly. At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.
Join us and make a difference!
Job Purpose and Scope:
The Quality Engineer is responsible for overall quality engineering of assigned products (Tile, or GRID & Metal Ceilings) sold by RW-RFNA and/or Suppliers to maximize customer satisfaction. He or she will also own Customer Complaints Management process for RW-RFNA Opco. Sr. Quality Engineer will champion continuous improvement through use of advanced quality tools, LEAN/ROPEX and other industry leading best practices as appropriate to improve quality of RW-RFNA products and services. This position is based in Chicago but would require travel (at least 25%) within USA and some international.
Key Responsibilities and Job Content:
Own and manage Claims and Complaints Management System (customer facing and suppliers) and work with various departments to drive root cause and corrective actions to reduce claims
Proficient in the use of Quality tools such as 8D problem solving, root cause analysis, quality planning / APQP, FMEA, control plans, MSA, SPC, Tier boards etc.
Use LEAN/ROPEX industry leading best practices to solve quality problems and implement effective corrective actions
Setup and drive improvement in all key KPIs related to supplier quality
Manage and drive supplier meetings and quarterly business reviews and assure closure of actions
Assist Quality Manager to upgrade inspections methods, gage calibrations and data analysis
Assist Quality Manager to setup and drive improvement in all key KPIs related to product quality and customer satisfaction
Lead activities to maintain compliance requirements by agencies such as ICC-ES, UL, InterTek etc. Establish routine internal quality audits as appropriate
Liaise with Operations, Engineering and Quality colleagues from other ROCKWOOL OPCOs and producing factories to identify and establish best practices within Rockfon, N.A.
Communication of relevant information to the relevant parties and stakeholders
What You Bring:
Bachelor’s Degree – Engineering and/or Operations Management preferred
5+ years’ experience in quality engineering for engineered products in high volume high mix manufacturing industry, preferably in Building Materials or Automotive industries
Proven track record of driving quality and continuous improvement in product and service related KPIs using advanced quality tools, LEAN/OPEX, Six Sigma and other industry leading best practices as appropriate
Experience dealing with regulatory and testing agencies like UL, ICC-ES, Inter-Tek etc. is highly preferred
Experience with customer quality documentation
Experience with customer compliance audits and internal QMS audits
Experience problem solving complex manufacturing and product issues
What We Offer
Competitive Salary
Generous Benefits - Effective your first day!
Comprehensive Medical, Dental and Vision coverage
Educational Assistance
401K Match - up to 6%
No cost Life and Disability Programs
Company provided Personal Protective Equipment
Employee Assistance Program (EAP)
Fitness reimbursement
Work-Life Balance
Paid Time Off (PTO)
12 Paid Holidays per year
Paid Parental Leave
Work Environment & Conditions:
Join a clean, safe, and modern facility equipped with cutting-edge technology, advanced machinery, and innovative processes. Safety, cleanliness and employee well-being are at the heart of what we do, supported by comprehensive training programs and protocols.
Who we are:
Founded in 1937 in Denmark, ROCKWOOL transforms volcanic rock into sustainable, innovative products that improve lives and communities. With a global team of over 12,000 employees across 51 manufacturing facilities in 40+ countries, we share one common mission: to release the natural power of stone to enrich modern living. Sustainability is central to our business strategy.
Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.
This role is part of our Rockfon business, a division of the ROCKWOOL Group. Rockfon delivers comprehensive ceiling system solutions, integrating stone wool and specialty metal ceiling panels with Chicago Metallic suspension systems, providing high-quality, sustainable offerings to our customers.
Our Culture and Commitment:
We are dedicated to fostering an inclusive workplace where everyone feels valued, respected, and heard. With employees representing 79 nationalities, we champion diversity, provide equal opportunities, and actively combat all forms of discrimination. At ROCKWOOL, you'll find a welcoming team environment built on what we proudly call “The ROCKWOOL Way”. This cultural foundation reflects our core values: ambition, responsibility, integrity and efficiency.
ROCKWOOL is proud to be an Equal Opportunity Employer. We assess all qualified candidates based solely on their skills and qualifications, without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
