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Sr Principal, DCR Customer Experience Program Manager

Schneider Electric Buildings Americas, Inc.

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Karnataka, IN
LOCATION

Job Description

As posted by the hiring company

Job Overview:

Description - External

In this role, you will lead a define scope inside mySchneider (either in Core, Transversal, Transactional or Parther services domain)

Reporting to mySchneider Capability Leader, the responsibilities in scope are:

·       Leads the E2E Solution ownership for the services inside the scope of the role:

o   Point of entry for demand management process collaborating in scoping the incoming demand, estimate it and support its development

o   Set up the strategy for the domain

o   Secure E2E Release management process

o   Support deployments

o   Lead evolution projects

o   L3 Support when required by GD

·       Coordinates with domain, back-office platforms owners and API leaders the integration of their services in mySchneider

·       Contribute to adoption, customer voice, activation campaigns, etc.

·       Communicates properly in the different forums (email, teams, yammer, NOE meetings, Open Lines, etc.)

·       Manage a team of Solution and Integration experts that will take lead in a piece of scope inside the domain.

Qualifications - External

·  University Degree in either computer science or business administration

·       Vast experience used to work in agile environments

·       Experience of designing software systems

·       Technical background and willingness to work agnostically

·       Very Strong experience working with software delivery teams

·       Strong decision-making capability

·       Ability to see the bigger picture

·       Strong IT background and understanding of Schneider Digital's internal organization and processes are required to leverage stakeholder's connections and manage effectively

·       Excellent communication and influencing skills

·       Strong Technical knowledge to keep up to date with evolutions on IaaS partners and vendors

·       Manage under high pressure, challenging and accelerated environment

·  University Degree in either computer science or business administration

·       Vast experience used to work in agile environments

·       Experience of designing software systems

·       Technical background and willingness to work agnostically

·       Very Strong experience working with software delivery teams

·       Strong decision-making capability

·       Ability to see the bigger picture

·       Strong IT background and understanding of Schneider Digital's internal organization and processes are required to leverage stakeholder's connections and manage effectively

·       Excellent communication and influencing skills

·       Strong Technical knowledge to keep up to date with evolutions on IaaS partners and vendors

·       Manage under high pressure, challenging and accelerated environment