Job Description

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

People | Excellence | Change | Integrity | Co-prosperity

The Business Solution Engineer (SE) will function as a technology expert within the Samsung Mobile Carrier Enterprise Business Unit. This role will require extensive knowledge and expertise of the US Carrier space across all areas of technology. This will include, but not be limited to, mobile devices, operating systems and solutions. The SE will be required to position best in class mobile solutions for carrier customers leveraging Samsung Mobile’s B2B portfolio, including Samsung Knox and solutions from Samsung Mobile’s partner ecosystem. The SE will function as a technical expert working directly with customers and partner to develop, implement, and support advanced and security focused mobile solutions. Providing advanced technical pre-sales support, for the sales organizations which they support, will drive core day to day activities.

Role and Responsibilities

Role & Responsibilities

• Overall technical sales support for the Carrier B2B sales teams.
• In depth knowledge of technology and solutions specific to T-Mobile, such as T-Priority, T-Satellite, 5GUC etc…
• Prepare and deliver technical training and sales presentations to Carrier partners and customers.
• Understand and remove technical challenges or roadblocks with Enterprise customers looking to deploy Samsung mobile solutions.
• Subject Matter Expert (SME) and ‘Technical Evangelist’ for Samsung Mobile’s B2B product and Knox solution portfolio
• Address all technical pre-sales challenges brought to the Samsung Enterprise Sales team from channel sales partners or their enterprise customers
• Provide product line sales support, feature development, and product category intelligence. Test advertised functionality and work to fill any gaps within portfolio. Search out and find new applications that are strategic to Samsung Mobile.
• Act as liaison between customers and Samsung Technical Delivery Manager when necessary.
• Assist in the development and management of product launch programs to ensure effective launch of new B2B products.
• Business Travel to support sales teams efforts in a sales environment (Up to 50%)
• Work and maintain work queue to support Sales Engineering organization with technical escalations or research.
• Conduct regular in-person and web-based product sales demo sessions for customers. This will require the deepest level of knowledge of Samsung products and solutions. You will be the front-line of knowledge for features and functionality.

Minimum Qualifications

• Bachelor's Degree required; Master’s Degree preferred.
• 8+ years of experience in information technology OR mobile OS support. Experience working with mobile carriers, customers and solution selling for technical needs.
• Candidate must have efficient knowledge in EMM, MDM, and mobile security solutions.
• 6+ years of work experience in one of the top 3 carriers – TMO preferred.
• Excellent communication skills, exceptional presentation skills and the ability to handle large audiences are a must. Candidate must take pride in being the subject matter expert, but they must able to say “I don’t have that answer, but I can get it for you” when they truly do not know the answer to a customer or partner’s question.
• Candidate must be able to appropriately handle internal and external high-profile escalations.
• Ability to function efficiently and effectively in a high paced, high-pressure environment.
• Comfortable supporting in person and video support/web chat support queue to support Samsung products and solutions.
• A willingness to take charge and address both obvious and obscure tasks as they arise with minimal direction.
• A willingness to work on opportunities both large and small

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Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

WASHINGTON STATE ONLY

The salary range for this role is expected to be between $185,000 and $229,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

Skills and Qualifications

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.