Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

We are looking for a talented Manager, Information Technology (IT) to join our experienced IT team. This position will lead a group of Business Systems Analysts and will focus on delivering exceptional IT capabilities to support the current and future needs of the Customer Operations and Service organizations. The incumbent will work directly with business leaders and users, manage and support Oracle E-Business Suite modules and integrations with other enterprise applications. This role needs to have a broad range of technical and functional knowledge, with a good blend of problem solving and communication skills; ability to align regional requirements with global templates and deliver solution architectures across multiple projects.

Responsibilities:

Business Systems

Develops and manages to budgets, schedules and performance standards, tracking accountability of team to objectives
Works collaboratively, effectively, and efficiently with stakeholders to ensure alignment and prioritization of goals and resources across multiple stakeholders, project priorities, and organizational initiatives
Manages relationships with software vendors and influences their product roadmap
Implement IT solutions to support functional initiatives and provide on-going systems support
Responsible for Order Management, Pricing, Asset Tracking, and Service solution architecture
Manage internal and external application support escalation processes
Responsible for Level 3 support on assigned enterprise systems
Identifies and develops performance metrics that support team goals and ensures client satisfaction
Perform other duties as assigned

Leadership & People Management

Manages a group of Business Systems Analysts, including hiring, work plan development, performance management, and people development
Perform general management responsibilities such as hiring, performance management, performance reviews, individual development activities, etc.
Monitor team performance against department standards, and ensure that these standards are consistently met or exceeded
Assisting in disciplinary decisions and action
Act as escalation point for issues and provides leadership and guidance to team
Provide necessary work direction and manage projects effectively through planning, organization and project management
Providing adequate documentation and training to warehouse personnel
Interpreting company policies to employees and enforcing safety regulations

Qualifications:

Basic Qualifications

B.S. Degree in Computer Science, Information Systems, Business, or related field
5+ years of Business Analyst experience working in Oracle ERP and designing global solutions
5+ years of hands on experience in Oracle Order Management, Advanced Pricing, Installed Base, and Service Contracts modules
2+ years of supervisory experience and managing IT projects
Ability to juggle competing demands and priorities while maintaining strong attention to detail
Experience with Agile & Waterfall software development processes
Strong customer orientation and commitment to quality
Proven written and verbal communications skills
Must be able to lawfully work within the US and have unrestricted work authorization for US
Up to 10% travel may be required

Preferred Qualifications

Oracle Field Service experience is preferred, but not required
Knowledge of project management tools and techniques
Experience supporting a global client base
Creation and implementation of new standards and procedures

Knowledge of SQL or PL/SQL tools

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Apply today!

For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube

Compensation Range:

The anticipated starting base pay for this position is: $135,718-$199,053 per year (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Steve Donahue

Steve.Donahue@entrust.com