Job Description

**Job Title:

** Senior Field Service Technician

**Location:

** Remote (Primary Residence) and Manufacturing Customer Locations

**Position Type:

** Full-Time

**Company:

** The Robert E. Morris Company

**About Us:

** The Robert E. Morris Company is a leading provider of advanced manufacturing solutions. We specialize in distributing, importing, and servicing CNC equipment and offer cutting-edge technology to our valued customers. We are seeking a highly experienced and skilled Senior CNC Field Service Technician to join our team.

**Job Description:

** As a Senior CNC Field Service Technician at the Robert E. Morris Company, you will play a critical role in ensuring the efficient operation of our CNC equipment at our manufacturing customer locations. You will be responsible for installation, troubleshooting, diagnosis, and repair of technical machine issues, encompassing electrical (high & low voltage), mechanical, pneumatic, hydraulic, and machine control systems.

**Key Responsibilities:

**

1. **Technical Expertise:

   ** Utilize your extensive knowledge and experience to perform complex installations, troubleshooting, and repairs on CNC equipment, ensuring minimal downtime and maximum productivity for our customers.

2. **Customer Engagement:

   ** Maintain a high level of professionalism and customer service while interacting with manufacturing customers. Effectively communicate technical information and solutions to customers in a clear and understandable manner.

3. **Remote Dispatch:

   ** Work remotely from your primary residence to receive dispatches and plan daily service assignments. Maintain a well-organized schedule to ensure timely responses to customer requests.

4. **Equipment Maintenance:

   ** Perform routine maintenance tasks to prevent equipment issues and conduct thorough inspections to identify potential problems before they occur.

5. **Documentation:

   ** Accurately document all service activities, including equipment diagnostics, repairs performed, parts used, and other relevant information. Maintain detailed service records.

6. **Safety Compliance:

   ** Adhere to all safety guidelines and protocols, both at the customer's site and within your primary residence, to ensure a safe working environment.

7. **Training and Development:

   ** Stay updated on the latest advancements in CNC technology and attend training sessions as required to enhance your skills and knowledge.

8. **Collaboration:

   ** Collaborate with our internal technical support team to resolve complex technical issues and provide feedback for product improvements.

**Qualifications:

**

• Minimum of 5 - 8 years of experience as a Field Service Technician, working on CNC equipment and CNC equipment options and accessories.

• Strong proficiency in troubleshooting and repairing electrical, mechanical, pneumatic, hydraulic, and control systems.

• Excellent customer service and communication skills.

• Ability to work independently and manage a remote work schedule effectively.

• High school diploma or equivalent; technical certifications or degrees are a plus.

• Valid driver's license and reliable transportation.

• Willingness to travel to customer locations daily.

**Benefits:

**

• Competitive salary with performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• 401(k) retirement plan with company match.

• Paid time off and holidays.

• Conventional and flex work week option.

• Ongoing training and professional development opportunities.

• Company-provided tools and equipment.

• Travel and accommodation allowances for out-of-town assignments.

**How to Apply:

** If you are a highly skilled Senior Field Service Technician looking for a challenging and rewarding opportunity with a dynamic company, please submit your resume and cover letter to the Robert E. Morris Company with the subject line "Senior Field Service Technician Application - [Your Name]." Be sure to highlight your relevant experience and qualifications in your cover letter.

The Robert E. Morris Company is an equal opportunity employer committed to diversity and inclusion. We encourage applications from candidates of all backgrounds and experiences.

*Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of responsibilities and qualifications. Responsibilities may change as the needs of the company evolve.

*