Job Description
Job Overview:
Job Summary
We are looking to hire a Senior Director, Account Management for onsite in Austin TX. You will report to our VP of Account Management in Health Solutions.
In this role, you will be In-charge of holding up, developing, implementing, and managing account strategies in order to provide the business with optimal quality, pricing & delivery performance. P&L control for managing strategic accounts and will establish and maintain good strategic customer relationships in order to achieve maximum advantage for the company with the delivery of a quality product to its customers.
What a typical day looks like:
Point of contact for customer engagement.
Guide quarterly financial planning process with sites and hold up orgs.
Comprehension of P&L and Balance Sheet on levers to improve.
Set goals for specific accounts of controls.
Price business in line with segment goals.
Manage Customer escalations.
Coordinate multiple sites and functions to exceed customers' expectations.
Owns results of Sales, Profit, and Inventory. In charge offer delivering growth and maintaining a Sugar Pipeline.
Relationship management with Customer at executive / resolution-making levels.
In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs.
Segment relationship management and information flow, developing growth through pan-Flex contribution.
In charge of contract renewals, changes and maintenance.
Accountable for delivery on Customer Satisfaction and for Viewpoint scoring across all sites.
In charge of improving communication and driving best practices across multi-sites.
Ensures all client programs execute to contract, hitting key KPIs.
Hold up of ITO versus quote, E&O management.
Control of tracking risks on the business and reporting to Flex business accordingly.
Qualifications:
Typically requires a Bachelor’s degree or equivalent experience.
Master’s degree preferred.
Typically requires 10+ years of related experience.
Experience managing large size account revenue (P&L)
Experience as Point of Contact for large size customer.
Knowledge of Medical Manufacturing a plus.
Demonstrates mastery of functional knowledge in relation to other functions and a complete understanding of the function and those of related businesses relationship skills.
What you'll receive for the great work you provide:
- Full range of medical, dental, and vision plans
- Life Insurance
- Short-term and Long-term Disability
- Matching 401(k) Contributions
- Vacation and Paid Sick Time
- Tuition Reimbursement
Job Category
Sales - Marketing - Account MgmtIs Sponsorship Available?
NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [email protected] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).