Job Description

The Sr Manager CORE position will perform the following duties:

Manages a staff of customer service, merch support, sales support and inside sales departments in a positive, professional manner
Designs the organization for optimal customer service and promote excellence by providing superior service to each customer; internal and external
Manages daily activities of the operational sales support function
Supervises associates to include, but not limited to: staffing, training, coaching, performance management and problem resolution
Oversees workflow of all business processing including preparation of reports, charts, and other statistics to support the sales department
Tracks orders and promotions to completion
Handle and resolve more complex customer requests or complaints
Controls expenses
Determines service requirements and standards
Resolve escalated problems as needed
Other related duties as assigned

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.

Required Qualifications

High School Diploma/GED
4-6 Years Previous Customer Service experience
Leadership/supervisory experience
Microsoft Excel (pivot tables, v lookups)

Preferred Qualifications

Bachelor’s Degree – Business Management or related area

Company Description

Vistar customers are everywhere people work, play, and shop. Vistar is America’s leading candy, snack, and beverage distributor with more than 25 distribution centers delivering everything from popcorn to healthy meal replacements anywhere in the U.S. The company has thrived by innovating, exceeding customer expectations, and fostering a collaborative culture built on teamwork, doing what’s right, and giving back to the communities they serve.