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Sr Category Manager, SMB , eCommerce

Samsung Electronics America, LLC • Th St, NE
8 days ago

Position Summary

Making the future is everyday life at Samsung. We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

At Samsung you will have opportunity to work with some of the smartest people on the planet in defining and launching great products. This role demands extremely customer centric mind-set, strong analytical mind, with appetite for innovation, data-centric and can do attitude. You will be working closely with product, engineering, business, marketing and other cross-functional groups to create best in class customer experiences on Samsung.com and native apps for our B2B & SMB customers. Sounds Interesting? Apply Now.

Responsible for developing and aligning a SMB.com category business strategy to grow the business profitably through a mix of promotional strategy and eCommerce metric optimization. The Senior Category Manager will ensure the team is efficient and effective as they develop a best-in-class assortment, deliver competitive pricing that lives up to our brand promise, create a high-converting customer experience and analyze marketplace trends to identify new opportunities for the future. The position will need to create, sustain and leverage senior management-level relationships throughout the Retail, B2B, and broader technology community.

Role and Responsibilities

Role and Responsibilities:

  • Primary owner of the category across our eCommerce division. Responsible for financial performance by managing assortment, pricing, merchandising, and supplier relationships.
  • Leading and developing a team of Category Specialists through execution of that strategy and establishing efficient processes, milestones tools, technological innovation for the total department.
  • Developing marketing and conversion strategies through the different go-to-market channels, and partnering with operations to ensure strong execution.
  • Identify retail trends and synthesize information and partnerships across multiple cross-functional touch points, providing goals, communicating business needs and drive solutions in a fast-paced, multi-dimensional environment.
  • Work with product, engineering, marketing, supply chain and to build out categories and deliver an outstanding customer experience
  • Build aspirational product stories and marketing assets. Work with site merchandising/marketing partners to generate traffic drivers for distinct customer profiles through category messaging and promotions.
  • Manage on-site product presentation and catalog data and drive requirements into the search and browse experience including taxonomy, navigation, and tagging.
  • Partner with Marketing teams around category promotions and messaging and with supply chain to forecast and deliver in-stocks.
  • Develop new business models to accelerate customer acquisition while growing revenue and gross margin. Ability to reinvent ourselves and secure long-term growth leveraging approaches that will deliver loyal, highly satisfied, actively engaged customers.
  • Develop integrated marketing plans and strategic market objectives by channel partner, guide marketing execution and measure execution and return on investment (ROI).
  • Create strategic business objectives and category plans, coordinate segment and partner prioritization, ability to set clear goals/timelines for the team to achieve or exceed on revenue and scorecard targets (units sold, revenue), influence assortment and volume builds, and execute against the product lifecycle.
  • Influence partners with category subject matter expertise to support the sales motion across the channels. Impact and influence the product business groups and drive cross group collaboration. Influence across internal and external teams to drive alignment and synergies.
  • Development of channel strategies including utilization of partners and alliances to create an aggressive go-to-market approach.
  • Establish Samsung as the trusted partner to operators and other significant members of the mobility “ecosystem.”
  • Develop, direct, and negotiate customer agreements and ensure they are delivered according to plan.
  • Contribute to Samsung’s cultural objective to make it “the place to work” in the mobility “ecosystem.”
  • Weekly and monthly tracking of category P&Ls to monitor profitability goals and diving deep where needed to drive continuous improvement.
  • Process development, operational planning and understanding of comprehensive financial analysis to support forecasting/inventory investments.
  • Developing a thorough understanding of the market segment, seasonality and global trends/events, and continually monitoring competitor efforts.

Skills and Qualifications:

  • 12+ years of experience with 4+ years in category management, product management, and site merchandizing.
  • Strong eCommerce experience required. Preferred experience leading categories in large retail eCommerce organizations.
  • Experience working with marketing to drive customer trial and repeat. Strong understanding of digital marketing strategies and transformation
  • Experience in developing the right assortment, utilizing consumer usage, attitudes, needs and wants for product development direction.
  • Experience managing a P&L including analyzing cost drivers and working with supply chain to drive cost out of the P&L.
  • Strong background using data to determine customer behaviors.
  • Proactive individual that is a self-starter and takes initiative.
  • Experience managing teams across disparate locations.
  • Proven success at business building (business/channel development, entrepreneur, and change management).
  • Marketing/Business Bachelor’s Degree required. MBA preferred.
  • High bias for action with a passion to execute the “right” results.

Skills and Qualifications

Physical/Mental Demands and Working Conditions: The position requires the ability to perform the essential duties and responsibilities in the following environment:

  • Work is generally performed in an office environment.
  • Operate a computer keyboard and view a video display terminal 50% of work time, including prolonged periods of time.
  • The movement and transportation of equipment, most of the time under 25 pounds.
  • Performs work under time schedules and stresses which are normally periodic or cyclical, including time sensitive job stress, fatigue, unpaid over-time, intellectual challenge, constant technical data feedback, language barriers, and business management stress.
  • Machines, tools, equipment, and work aids representative and commonly associated with PCs, printers, and office work areas.
  • Frequently works additional hours beyond normal schedule.
  • Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions. Complete access to confidential company data where disclosure may jeopardize the company’s competitive position.


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* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

COVID-19 Vaccine Mandate

In order to comply with the federal vaccine mandate, Samsung Electronics America requires all employees to be fully vaccinated against COVID-19, unless a medical or religious exemption, or an exemption required under state/local law, is approved. Offers of employment are contingent upon proof that a candidate is fully vaccinated or qualifies for an exemption. More details on how to apply for an exemption are provided after the application process is complete.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.