Job Description
Job Overview:
Responsible for supporting Export Sales, Export Documentation, and Claims operations by coordinating, reviewing, and processing documentation required for international shipments and customer clearance. This role manages the full invoicing cycle, ensures accurate pricing, and collaborates with internal teams, packinghouses, and freight partners to resolve discrepancies and maintain compliance. Additionally, the position provides claims support by assisting with the review, documentation, and processing of export and domestic claims to facilitate timely and fair customer resolution
Essential Job functions/ Duties:
- Manage export documentation for assigned countries and customers, ensuring accuracy, completeness, and timely submission to support smooth customs clearance.
- Review and validate shipment documentation, including phytosanitary certificates, invoices, and sea waybills, ensuring compliance and accuracy prior to distribution to customers.
- Coordinate with packinghouses and freight forwarders to review and resolve discrepancies in phytosanitary certificates, sea waybills, and related shipment documents.
- Verify and maintain accurate pricing, including: validating invoice pricing against the weekly Export Sales scale, coordinating with Sales Operations (SOS) to ensure correct FOB and CNF values in Prophet, and requesting corrections when discrepancies are identified.
- Coordinate financial and shipping documentation flow, including submitting rated seaway bills to Finance for timely payment and preventing cargo release delays.
- Support claims and pricing adjustments, including: preparing and processing credit notes related to invoice corrections, researching and resolving pricing discrepancies and customer chargebacks in collaboration with Finance.
Provide claims related support and customer service, including:
- responding to inquiries regarding claims and the Sunkist Claims Policy
- Following up with customers to obtain required claim documentation entering Notices of Intent to Claim in Prophet
- Escalating customer or shipper disputes through appropriate channels.
- Distribute completed document packages to customers electronically once all required documentation is finalized.
- Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
Minimum Qualifications (Education, Certifications/Licenses, and Experience:
- Four years’ experience in export documentation, logistics, or related fields.
- Preferred four-year bachelor’s degree.
- Minimum High School Diploma.
- Ability to be organized and accurate when documenting export and claims activities.
- Ability to perform basic math, including calculations using fractions, percent’s and/or ratios.
- Possesses strong computer skills: must be proficient in MS Office including Word, Excel and Outlook; ability to operate standard office equipment.
- Ability to spot errors on documents/reports in system and/or on computer screen.
- Possesses excellent interpersonal, teamwork and communications skills, including ability to effectively communicate with internal and external customers.
- Ability to review standard quantity of cartons on a boat or order, types of commodities, sea waybills and to compare documents from a freight forwarder to an existing order.
- Ability to read/decipher system reports and other documents with very small print.
“Actual salary/hourly wages rates are determined upon a variety of factors such as level of experience, skill, education and/or certifications; location and position pay range; and organizational internal equity factors.”
Well, what is this job really about?
We are looking for an individual who values hard work, fresh ideas and a commitment to excellence. At Sunkist we value trust, respect for each other, communication and sharing information, generating ideas and creative solutions, working in teams and developing people to add value.
At Sunkist, we believe that our strength and longevity is a result of the hard work and dedication from our employee’s contribution Behind our history of innovation and commitment to market leadership is a company devoted to providing continued education, excellent benefits and good working conditions. We provide all the resources you need to support your professional development, including:
- A variety of choices for Medical, Dental, Vision, Life and Disability insurance
- Health Care and Dependent Care Spending Accounts.
- 401K retirement savings plan, Match+
- Paid holiday and vacation benefits
- Internal and external training
- Educational assistance
- An open job posting system
DISCLAIMER
This job description indicates, in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodation so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at-will employment relationship existing between Fruit Growers Supply and its employees.
Sunkist is an equal opportunity employer. Employment opportunities are open to all qualified applicants without regard to race, color, creed, sex, gender identity, sexual orientation, religion, marital status, age, national origin or ancestry, citizenship status, immigration status, military or veteran status, physical or mental disability, pregnancy, genetic characteristics, or any other characteristic protected by federal, state, or local laws. AAP/
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