Job Description

Description

Position Summary:

The Spares Coordinator II / Order Administrator II is responsible for processing spare parts purchase orders and creating sales orders utilizing SAP for medium sized customers / airlines. Furthermore the Spares Coordinator II / Order Administrator II effectively responds to customer inquiries for spare parts via telephone, email, EDI systems. Delivery performance to be managed and tracked for all orders.

Essential Duties and Responsibilities (include the following, other duties may be assigned):

• Enter and process customer spares PO’s in SAP for medium sized customers / airlines 
• Manage and track all open orders in SAP until each customer PO is completed and closed.
• Regular interaction with customers via email and phone
• Ensure consistent on-time delivery performance of spare parts per customer requirements meeting all RECARO’s standard quality requirements.
• Communicate effectively and regularly with other Spares Coordinators and the Spares Operations Team to coordinate shipping schedule on due orders.
• Coordinate with other departments like Quality, Logistics and Purchasing to ensure that material flow is constant
• Occasional customer visits in coordination with the responsible Technical Support Program Manager 
• Maintain Spares Master Catalog constantly and issue customer specific Spares Catalog once a year in coordination with the Spares Administration Supervisor
• Follow company guidelines and safety policies
• Participate in special projects as required.
• Coach and support Spares Coordinator I / Order Administrator I on a regular basis

Requirements

Education / Experience:

• The minimum education requirements include a High School Diploma or equivalent
• A minimum of 2 years of experience in customer service required 
• The position requires experience in manufacturing, but aviation preferred 
• The position requires a basic understanding of SAP, PLM, Microsoft Office (Outlook, Word, PowerPoint, Excel)
• Must be able to read and interpret CMM (Component Maintenance Manual) to assist customers effectively with spare part purchase as needed.
• Excellent oral and written communication skills required due to communication with customers and other internal departments,
• Strong multi-tasking skills; ability to perform well under pressure in a fast pace environment,
• Ability to solve problems with little or no guidance,
• Excellent interpersonal skills.
• Multicultural background is a plus