Job Description

Position Overview

Key ResponsibilitiesSolar Service & Troubleshooting- Diagnose and resolve common solar service issues including:

- Low production alerts

- Gateway / inverter communication issues

- Microinverter failures

- Battery performance concerns

- Roof leak-related service (per SOP)

- Warranty-related service calls

• Perform basic system testing and verification in the field

• Support removal & reinstall (R&R) projects as needed

Field Work & Site Support- Perform on-site service visits and inspections

• Assist with site surveys when required

• Document work performed with photos and notes

• Communicate findings clearly to internal team

Service Coordination Support- Utilize ServiceTitan or similar platforms for job tracking and updates

• Assist with service documentation and job status updates

• Support coordination with technicians, vendors, and internal team

Cross-Trade Exposure (As Needed)- Light electrical service support (non-licensed work only)

• Generator or surge-related service coordination

• General service team support

Required Experience- 1–3 years of residential solar experience (installation, service, or troubleshooting)

• Working knowledge of solar system components and common service issues

• Strong problem-solving and field troubleshooting skills

• Ability to document work clearly and communicate effectively

Preferred (Not Required)- Experience with ServiceTitan or similar service platforms

• Electrical experience (highly valued)

• Experience with removal & reinstall (R&R) projects

• Site survey experience

Certifications (a plus not required)

• Enphase

• Tesla (Powerwall)

• Generac (PWRcell)

• Qcells

• SolarEdge