Job Description

SITE LEADER [Operations Manager]

Austin, TX · Onsite, Full-time

$120,000 Base Salary | $160,000+ OTE

**ABOUT US

**We are a mobile fleet service company. Our technicians diagnose, inspect, maintain and repair customer fleets of trucks, vehicles and equipment, on site, where the fleet works.

We are not a “break/fix” company. We are a comprehensive fleet service partner. Touch and leave is not our model.

**THE ROLE

**The Site Leader runs the entire site. You lead our Service Managers and technicians, inspect the work every day, sell alongside our sales reps, keep customers satisfied, and hit (and beat) the site’s monthly budget. Every work order at the site is yours, from creation to close, and you report the site’s financial performance directly to the VP.

This is a role for a hands-on operator who likes owning a P&L and a team, not for someone who wants to manage from a desk.

WHAT YOU’LL DO:

• Own site performance: people, work orders, customers and financial results.
• Inspect Service Manager activity daily: open work orders, scheduling, parts, quotes, customer communication and gross profit. Every order has a next step, an owner and a date.
• Run a daily meeting with your Service Managers to confirm process was followed and set tomorrow’s plan.
• Track technician performance: productivity, billable time, workmanship and documentation, and close gaps fast.
• Protect the margin: every ticket closes at 55% gross profit or better, and no work order stalls or dies.
• Sell: help present found items and larger jobs to customers, and join sales reps on visits and proposals to grow accounts.
• Own the customer: personally handle escalations until they are resolved.
• Lead your people: monthly one-on-ones with every employee, sign-off on all clocked time and time off, and prompt, fair handling of HR issues.
• Deliver and report: hit or beat the site’s monthly budgets and metrics, and report results to the VP accurately and on time.

WHAT WE’RE LOOKING FOR:

• 5+ years leading people in a service, field service, maintenance or multi-location operations business, including leading other managers.
• A track record of owning a budget or P&L and hitting the numbers.
• Comfortable selling: presenting work to customers and helping close larger jobs.
• A daily, inspect-what-you-expect management style.
• Strong with numbers: gross profit, labor productivity, budgets and forecasts.
• A clear, direct communicator who coaches, holds people accountable and handles tough conversations.
• Comfortable in a digital work order system (we use Fullbay) and standard office software.
• Fleet, heavy equipment or automotive experience is a plus, not required. We hire strong operators and teach the industry.
• Valid driver’s license.

WHAT YOU GET:

• $120,000 base salary | $160,000+ on-target earnings with incentives tied to site results. Over-achievers have potential to earn more.
• Full Benefits Package including Paid Time Off & Paid Holidays
• Real ownership of a site, with a direct line to the VP.
• A clear role, a clear process and the support to run it.

**HOW TO APPLY: **Send your resume and a short note about the largest team and budget you’ve owned, and what results you delivered.

We are an equal opportunity employer.

You should be proficient in:

• Leadership / People Management
• Standard Operating Procedures (SOPs)
• Supervisory Experience
• Production Optimization
• Service Advisor/Writer
• Coaching and Mentoring Experience
• Vendor & Supplier Management
• Scheduling Experience
• High-level Operations Analysis
• Budget Ownership
• Customer Relationship Management
• Fleet Management
• Service Operations