Job Description

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.

Position Summary

The Shop Service Technician will perform preventative and routine repairs on all DEUTZand non-DEUTZproducts at the DEUTZ Power Center Facility. The Shop Service Technician will liaise with DEUTZ customers, Parts Specialists, and our Service supervisor. The Ideal candidate must be personable, a problem solver, reliable, ethical, intelligent, and able to adapt to all the forces around them - customers, suppliers, department employees, co-workers, andmanufacturersemployees. The ideal candidate must also be a safety-focused team player with an optimistic outlook.

Essential Duties and Responsabilities:

The ShopService Technician will be responsible for, but not limited to, the following duties:

• Ability to performmaintenance-relatedrepairs.

• Assistin resolvingcustomer-relatedissues ina timelymatter.

• Work with Sales & Operation Manager to ensure the facility is clean andorganized and presents a positive image of DEUTZ.

• Plan methods and sequence of performing repairs assigned.

• Pre-Order all parts and materialsrequiredto perform assigned repairs.

• Effect the repairsrequiredsafely and effectively.

• Ensure all repairs are completed as assigned.

• Ensure the cosmetic appearance upon completion of repairs.

• Ensure allunused parts and materialsare returned per DEUTZ Power Center return parts guidelines.

• Maintain the work area in a clean and safe condition.

• All communications with customers are conducted reflecting respect and honesty.

• All failuresidentifiedare matched to solutions necessary to affect a repair.

• Complete all work orders and time sheetsin a timely manner.

• Consult, when necessary, withDEUTZService Department to ensuretheaccuracy and approval of repairs.

• Perform all workin accordance withall established policies and procedures.

• Assistinproperly filingwarranty claimsandcustomer invoices.

• Perform other dutiesasassigned.

Supervisory Responsibilities: N/A

Travel Demands:

Anticipateddomestic and international travel isapproximately0-10% depending on business needs.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and abilityrequired. Reasonableaccommodationmay be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

MinimumRequirements

• High School Graduate or General Education Degree (GED)

• Must be able tomaintainDOT medical card status

• Must have a valid driver’s license and be insurable by the company

• 4+ years of experience as a Shop Technician, 2+ years of experience as a Field Technician, or 2-3 years of experience as a Remote Field Service Technician

Preferred Requirements

• Two years of Diesel engine experience.

• 2-5 years of construction equipment repair experience preferred

• Strong computer usage with the ability to effectivelyutilizesoftware includingSerdia,Serpic,Fieldaware, Word, and Excel

• Certification/Training in heavy equipment and diesel engine repairs preferred

Additional Required Skills:

• Self-Starter with the ability to work with minimal supervision.

• Excellent communicationskills with the ability to effectivelywrite and speak professionally with customers in person and over the phone.

• Strong problem-solving skills with theability toidentifyproblems, brainstorm and analyze answers, and implement the best solutions.

• Strong Attention to detail skills with the abilitytoaccomplish/complete a task whiledemonstratinga thorough concern for all the areas involved, no matter how small.

• Time management and organization skills with the abilityto manage time effectively, prioritize tasks, set goals, and develop systems for achieving thosegoals.

Language Ability:

​Read and comprehend simple instructions, short correspondence and memos. Write simple correspondence. Effectively present information in one-on-one and small group situations to customers, clients and other employees.​

Mathematical ability:

​Work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Apply concepts such as fractions, percentages, ratios and proportions to practical situations.​

Reasoning Abiity:

​Define problems, collect data, establish facts and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.​

Work Environment:

The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonableaccommodationmay be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is in ashoppingenvironment where the employee will spend most of their timestanding andwalking.Employeescould be subject to weather conditions and loud noises.

Physical Requirements:

Manufacturing assembly and warehouseenvironments.Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.

Physical Demand Requirement

Frequency

Concentration

Daily

Sitting

Daily

Communication

Daily

Vision

Daily

Verbal

Daily

Standing

Daily

Hearing/Listening

Daily

Lifting

Daily

Bending

Daily

The above job description is not intended to be an all-inclusive list of duties and standards of the position.Incumbents will follow any other instructions and perform related duties, as assigned by their supervisor.

EEO Statement

DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.

You should be proficient in:

• Construction Equipment Maintenance
• Heavy Equipment Repair
• Mechanical Troubleshooting Skills
• Diesel & Heavy Equipment Systems
• Electrical Systems & Diagnostics (Heavy Equipment)

Machines & technologies you'll use:

• Diesel Engine (Detroit Diesel, Cummins, PACCAR)
• Aerial Devices (Terex, Altec, Elliott, Versalift)