Job Description

Title of Role: Shipping Supervisor

Department: Logistics

East West Tea is seeking a talented, passionate, and experienced Shipping Supervisor to join our Warehouse team! 

The Shipping Supervisor will lead all outbound shipping operations across our Eugene and co-manufacturing sites- ensuring every order ships on time, in full, damage-free, and compliant, at the lowest total cost. Overseeing the full shipping execution cycle- from wave planning and picking through packing, loading, documentation, carrier handoff, and end-of-day reconciliation. Maintaining strong carrier and cross-functional partnerships, ensures compliance with hazmat and regulatory requirements, and drives continuous improvement against OTIF, cost, and productivity targets. 

WHO WE ARE:

We are the well-being company that exists to inspire and enhance everyday life through trust and good will. Our guiding principles, beliefs, and philosophies shape our identity. They are the essence of our culture and define how we do what we do.

We are Intentional – we chose to lead with positive intent. Mindful – we are present and aware of how we show up in the world. People – we value and respect all people and communities. Authentic – we are real and transparent with everything we do. Committed – we are committed to quality products while sustaining our planet. Trust – we consistently align our words with our actions. 

OUR INVESTMENT IN YOU:

• We have exceptional wellbeing-focused benefits including health, dental, vision and alternative care, life and disability insurance, retirement, paid time off, company picnics, social activities, and a surprise every so often! Who doesn’t love a surprise? 
• This position is located in Eugene, Oregon 
• We work in a LEED certified facility which prioritizes the planet in our daily operations and optimizes our employee experience while at work. 
• We prioritize sustainability as a business by embedding it into our values, our strategic priorities, our decision-making, and our resource allocations.
• Our Nourish Market provides employees subsidized healthy lunch and snack options.
• We commit to our purpose in every aspect of our culture. 
• We have employees that are committed to “Doing Good” in our community and around the world.
• We are a growing company with products that customers love. 
• We believe in investing in you and your growth and development. 

WHAT YOU’LL OWN: 

Shipping Execution 

• Conducts daily review of all documents related to order processing, shipping, and invoicing of sales orders to assure accuracy and timely completion 

• Monitors and reports order picking accuracy and productivity (lines picked per labor hour) against established targets
• Manages dock scheduling and appointment coordination in collaboration with Transport Planner and Shipping Admin 
• Maintains accurate chain of custody documentation at all outbound handoff points, including BOL management, carrier sign-off, proof of delivery, OS&D reporting, and internal transfer records for shuttle truck movements between sites

Staffing, Scheduling & Training 

• Creates and communicates work schedules to shipping staff and within the organization
• Ensures all shipping staff are cross-trained within the department
• Assures shipping staff receive appropriate training including GMP’s, Safety, Material Handling, Equipment and hazmat certifications

Intra-Company Transfers & Equipment 

• Oversees and schedules intra-company transfer of finished goods and samples
• Oversees maintenance and repairs of warehouse equipment and assets

KPI, Reporting & Continuous Improvement 

• Owns and drives performance against key shipping KPI’s: OTIF %, appointments kept %, damage rate %, cost per order %, lines picker per labor hour, and dock turns per door per day
• Tracks and reports key safety KPIs including incident rate, near-miss reporting completion, and forklift/PIT compliance metrics to ensure a safe warehouse environment

WHAT YOU KNOW AND HAVE EXPERIENCED: 

• Minimum 3-5 years’ experience in a shipping/warehouse role
• Minimum 2 years' experience with direct supervision of shipping or warehouse staff
• High level proficiency in warehouse and inventory management systems
• ERP Experience
• Advanced computer skills; proficiency with Microsoft Office Suite, particularly Excel and PowerPoint 
• Ability to comply fully with GMP’s and CFR Part 111 Dietary Supplement Regulations
• Forklift certified or ability to obtain certification 

YOU’LL BE A GREAT FIT:

• Strong critical thinking ability to navigate and solve complex problems
• Solid work ethic, self-starter, and result-oriented
• Natural ability to develop strong, trusting relationships
• Enjoys collaborating with cross-functional partners
• Responsible and a high degree of ownership
• Thrives in an ever-changing work environment
• Effectively managing a multitude of work responsibilities
• Balances attention to detail and swift execution

WHAT WE DO:

We manufacture Yogi and Choice Organics brand products. Yogi has over 40 tea blends made from 140 exotic spices and botanicals sourced from 100% non-GMO growers around the globe. These herbal, green, and black teas are formulated for delicious taste and healthful benefits. Choice Organics offers a collection of organic traditional tea, herbal tea, and unique, flavorful organic tea blends. Choice teas are sourced exclusively from 100% organic and non-GMO growers around the world and are beautifully balanced to perfection for a full-flavored taste experience.

East West Tea Company is an equal opportunity employer. We value and respect each person's individuality and unique talents. We honor diversity and inclusion. The strength of our people and our guiding principles contribute to East West Tea's leadership and continued success in the natural tea category.