Job Description

**Job Summary: **Assist warehouse manager or supervisor to ensure customer’s needs are met on assigned shift.

Duties and Responsibilities:

• Provide efficient, courteous customer service through email and telephone.

• Resolve routine customer questions and complaints or refer to higher level.

• Serve as liaison between customers, suppliers, and warehouse personnel.

• Maintain records, prepare reports, and perform related typing/work processing and clerical duties.

• Direct contact with incoming drivers, spotters, and forklift operators.

• Update/maintain warehouse management system & yard management software.

• Participate in corrective/preventative actions & continuous improvement projects.

• Verify counts of product, make necessary adjustments on paperwork, etc.

• Sign and date the paperwork when load is finished.

• Ship accurate number of pieces per load worksheet.

• Answer phones & take accurate messages, operate copy/fax machine as needed.

• For food grade warehouses, follow all food safety standards set forth in the facility and actively participate in the food safety culture.

This position may require employee to operate a forklift from time to time, which will include the following:

• Daily forklift inspection. Check for damage or problems and report them to your supervisor.
• Lock out / tag out unsafe or inoperable equipment.
• Load, unload, and place product in proper storage bay stacked straight and neat.
• Report immediately all incidents occurring on the forklift.
• Accurately input information as trained with scanner, documenting all functions performed.
• Change propane tanks properly and safely as needed.

Knowledge, Skills, and Abilities:

• Knowledge of Company Procedures.
• Skilled in the use of computers, PC, Windows-based operating system.
• Skilled in the use of common office machinery.
• Ability to use warehouse management system to process incoming and outgoing shipments.
• Basic data entry and/or word processing skills. Experience with Excel.
• Ability to work safely, follow safety procedures, and operate equipment safely.

Additional Qualifications and Experience:

• High School diploma or equivalent.
• Must obtain Industrial Truck Certification through in house training if operating forklift.
• Must be willing to work overtime, weekends, and holidays as needed.
• PPE as required by each facility – refer to handbook for specific requirements.

You should be proficient in:

• Warehouse Experience
• Material Handler Experience
• Inventory Management & Control