Shipping & Logistics Specialist

Shift Time: 7:30am to 4:30pm Monday through Friday with overtime as needed. Includes two paid 15-minute breaks and an unpaid 1-hour lunch break. No nights! No weekends!

Job Summary / Objective

The Shipping & Logistics Specialist is responsible for coordinating and executing the daily shipping, receiving, freight, and delivery activities of the warehouse. This position works closely with customers, freight carriers, truck drivers, and internal teams to ensure products are accurately prepared, documented, loaded, and delivered on time.

The ideal candidate has experience in LTL (Less-Than-Truckload) shipping and freight operations, along with hands-on warehouse and delivery experience. This position requires someone who is comfortable working with freight carriers and shipping documentation while also being able to safely handle, move, load, and deliver heavy-duty products.

A successful candidate will have strong attention to detail, excellent customer service and communication skills, and the ability to work independently in a fast-paced environment. The ability to identify and resolve shipping issues, properly document freight, and ensure the right product reaches the right customer or carrier is critical to success in this role.

Essential Job Functions

Shipping & Logistics

• Coordinate daily shipments and pickups with LTL carriers, freight companies, customers, and internal teams.
• Prepare and process shipments using appropriate LTL shipping methods and procedures.
• Prepare, review, and maintain Bills of Lading (BOLs), freight documentation, and shipping paperwork.
• Ensure shipments are properly packaged, labeled, documented, and ready for carrier pickup.
• Verify product, quantities, and shipping information before freight leaves the facility.
• Coordinate freight pickups and ensure the correct product is loaded onto the correct carrier.
• Monitor emails and internal communications for sold units and shipments requiring preparation and staging.
• Communicate with internal departments regarding shipment status, pickup schedules, freight issues, and special requirements.
• Inspect incoming freight for visible damage and properly document any damage on the freight bill/BOL.
• Communicate damaged or incorrect shipments to the appropriate internal team and assist with resolving freight issues and claims.
• Investigate and resolve shipping, freight, and delivery discrepancies.
• Maintain accurate shipping records and documentation.

Warehouse & Material Handling

• Safely operate a forklift to pull, stage, load, and put away product.
• Receive incoming stock units, inspect products for damage, and place inventory in the appropriate warehouse location.
• Use scanners and warehouse systems to accurately record product locations and movements.
• Safely load and unload products from freight trucks, pickup trucks, and box trucks.
• Stage products for customer pickup and carrier shipments.
• Ensure products are handled and secured properly to prevent damage during loading, transportation, and storage.
• Maintain an organized, clean, and safe warehouse and shipping area.

Delivery & Customer Service

• Operate company pickup and box trucks to make local deliveries and pickups as needed.
• Provide professional and courteous service to customers, freight drivers, and other visitors.
• Verify customer orders and paperwork during pickups and deliveries.
• Communicate effectively with customers and internal teams regarding deliveries, pickups, and shipment status.
• Represent the company professionally when interacting with customers, vendors, and transportation partners.

Qualifications

• Previous LTL shipping, freight, or logistics experience strongly preferred.
• Previous warehouse and/or delivery driving experience required.
• Experience preparing or processing Bills of Lading (BOLs), freight paperwork, and shipping documentation preferred.
• Experience working with LTL carriers and freight companies preferred.
• Strong attention to detail and accuracy in a fast-paced environment.
• Strong computer and basic math skills.
• Ability to investigate and resolve shipping, freight, and inventory discrepancies.
• Excellent verbal and written communication skills.
• Strong customer service skills and a positive, can-do attitude.
• Ability to work independently while also contributing effectively to a team.
• Self-motivated, dependable, and able to prioritize multiple tasks.
• Ability to safely lift, carry, push, and pull products weighing 50 lbs. or more.
• High School Diploma or GED equivalent.
• Forklift certification or the ability to obtain certification.
• Valid driver's license and ability to operate a pickup truck and box truck.
• Chauffeur's license required or ability to obtain, if applicable.

Preferred Experience

• 1+ year of LTL or freight shipping experience.
• Experience working with freight carriers and coordinating pickups.
• Experience with Bills of Lading and freight documentation.
• Experience handling freight claims or documenting damaged shipments.
• Experience in a warehouse, distribution, transportation, or logistics environment.
• Experience with warehouse management systems, scanners, or shipping software.

Performance Metrics

• Shipping accuracy
• Task completion
• Productivity and efficiency
• Freight and documentation accuracy
• Safe work habits
• Customer service
• Dependability
• Teamwork
• Inventory accuracy

Physical Requirements

• Ability to stand for extended periods of time.
• Frequent bending, squatting, twisting, reaching, pushing, and pulling.
• Repetitive lifting and carrying.
• Ability to safely lift and move products weighing 50 lbs. or more.
• Ability to operate a forklift and safely work around warehouse equipment and freight.
• Sufficient vision and hearing, with or without reasonable accommodation, to safely perform the essential functions of the position.

Travel

Local travel may be required for company deliveries and pickups.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, qualifications, or skills required. Employees may be required to perform additional duties outside of their normal responsibilities as needed.