Job Description

Job Title: Shipping & Receiving Coordinator (Customer Communication Focus)

Position Summary

The Shipping & Receiving Coordinator is responsible for managing all inbound and outbound shipments within a fast-paced machine shop environment. This role also serves as a key communication link between the shop floor, customer service representative (CSR), and customers to ensure accurate, timely, and transparent order fulfillment. The ideal candidate is highly organized, detail-oriented, and proactive in coordinating order status and logistics updates.

Key Responsibilities

Shipping & Receiving Operations

• Prepare, package, and ship finished goods according to customer specifications and company standards
• Receive incoming materials, inspect for accuracy and damage, and coordinate with purchasing/production teams
• Maintain accurate records of shipments, receiving logs, and inventory movements
• Operate forklifts, pallet jacks, and other material handling equipment safely (if applicable)
• Coordinate with carriers to schedule pickups and resolve shipping issues

Coordination & Scheduling

• Prioritize shipment schedules based on production timelines and customer requirements
• Work closely with production supervisors to ensure orders are completed and ready for shipment
• Track order progress and proactively identify delays or issues
• Assist in coordinating expedited orders and special delivery requirements

Customer Service Collaboration

• Partner directly with the Customer Service Representative (CSR) to ensure accurate order communication
• Provide real-time updates on order status, shipping schedules, and delays
• Help clarify customer requirements such as packaging, labeling, and delivery expectations
• Support resolution of customer concerns related to shipping, shortages, or delivery discrepancies

Customer Communication

• Communicate shipment confirmations, tracking details, and delivery updates to customers when needed
• Assist in maintaining clear and professional communication for order-related inquiries
• Ensure customer expectations are aligned with production and shipping timelines

Documentation & Compliance

• Prepare shipping documents including packing slips, bills of lading, and certificates (as needed)
• Ensure compliance with company procedures, customer requirements, and safety standards
• Maintain organized records for traceability and audits

Qualifications

• High school diploma or equivalent required
• 2+ years of experience in shipping/receiving, logistics, or manufacturing preferred
• Experience in a machine shop or metal fabrication environment is a strong plus
• Familiarity with ERP/MRP systems and shipping software preferred
• Forklift certification (or willingness to obtain)

Skills & Competencies

• Strong organizational and multitasking abilities
• Excellent communication skills (internal and external)
• Detail-oriented with a high level of accuracy
• Problem-solving mindset with ability to adapt to changing priorities
• Team-oriented with a collaborative approach

Work Environment

• Fast-paced manufacturing/machine shop environment
• Combination of office coordination and shop floor activity
• May require lifting, standing, and operating equipment

Key Success Factors

• Improved communication flow between production, CSR, and customers
• Accurate and on-time shipments
• Reduced shipping errors and customer complaints
• Strong teamwork and cross-department collaboration

You should be proficient in:

• Shipping/Receiving
• Warehouse Experience
• Material Handler Experience
• Weighing Raw Materials
• ERP & MRP Systems
• Production Planning & Scheduling
• Inventory Management & Control

Machines & technologies you'll use:

• Warehouse Management Software
• Material Handling Systems
• RF Scanner
• Electric Pallet Jack
• Pallet Jack
• ERP Software
• Forklifts