Job Description

Shipping and Logistics Coordination:

• Ensure outbound shipments meet customer specifications and internal quality standards.
• Prepare and assign accurate shipping documentation (e.g., LTL, ground, CPU) to corresponding loads.
• Track and prioritize remake orders to meet delivery schedules and quality expectations.
• Weigh and measure pallets for accurate freight quoting and order processing.
• Safely load and unload trucks, verifying orders and ensuring correct driver assignments.
• Monitor shipping workflows and allocate resources to support on-time delivery (OTD).
• Communicate daily shipping plans and progress to team leads and plant leadership.
• Oversee label stations and remake tracking systems for real-time shipping needs.
• Manage incoming/outgoing finished goods carts and maintain proper documentation.
• Issue detailed shipping instructions to team members for consistency and efficiency.
• Follow up on outbound shipments to confirm accurate and timely delivery.

Quality Assurance and Compliance:

• Train and monitor shipping team members to ensure compliance with quality control guidelines.
• Inspect packaged orders to confirm accuracy and adherence to standards.
• Coordinate with production leadership to address incomplete orders or missing components.
• Establish procedures to promptly locate and resolve missing product issues.

Safety:

• Adhere to safety protocols and participate in ongoing training to maintain a secure work environment.
• Follow all location PPE guidelines and 5S principles to optimize workflow and maintain a clean work environment.

Team Collaboration and Communication:

• Foster a collaborative work environment through effective communication and cross-training.
• Provide clear handoff details between shifts to ensure workflow continuity and OTD goals.
• Train team members on accurate order counting and shipping processes.
• Train new staff on job duties, operational procedures, and company policies.
• Use Microsoft Teams and email to communicate updates, needs, and task completion.
• Assist with cart repairs and pallet building to ensure shipping material readiness.
• Step into production roles as needed to support the team and maintain workflow.
• Resolve employee and customer concerns in a timely and professional manner.

System and Process Management:

• Create and distribute daily shipping reports to shift managers and plant leadership.
• Ensure shipping paperwork is completed, initialed, and scanned for invoicing accuracy.
• Utilize inventory and shipping systems (e.g., IMS) to receive POs and manage data entry.
• Prepare and send customer invoices based on shipped orders.
• Order necessary supplies and equipment to support operational continuity.

Other Duties:

• Perform additional responsibilities as directed by management.

Qualifications (Education, Experience, & Skills Required)

• High School Diploma or GED Equivalent.
• 3–5 years of experience in shipping, logistics, or operations in a manufacturing or distribution environment preferred.
• Proven ability to foster a collaborative work environment.
• Strong understanding of shipping processes, documentation, and logistics systems.
• Experience with inventory management systems (e.g., IMS) and timekeeping platforms.
• Proficient in Microsoft Office Suite, particularly Excel, Outlook, and Teams.
• Knowledge of quality control standards and packaging requirements in a production setting.
• Ability to analyze issues, resolve concerns, and follow through on outstanding items.
• Forklift certification or willingness to obtain one strongly preferred.
• Excellent verbal and written communication skills.
• Strong time management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of OSHA regulations and emergency response procedures preferred.
• Detail-oriented with a commitment to accuracy and compliance in documentation and reporting.