Job Description

Key Responsibilities

• Greet customers in a friendly, professional, and helpful manner.

• Accurately assess and document equipment issues for commercial cleaning, restoration, and surface preparation equipment.

• Create clear and complete work orders for all repairs and maintenance.

• Proactively contact customers to review service needs and schedule appointments to maintain a full, efficient workflow.

• Coordinate shop operations, including workflow, communication, employee efficiency, and paperwork.

• Monitor and meet department quality and productivity goals.

• Maintain appropriate inventory levels and ensure parts are stocked accurately.

• Deliver parts to local vendors as needed.

• Keep the work area organized, clean, and professional.

• Follow all company policies, procedures, and safety standards.

• Demonstrate dependability, punctuality, and professionalism at all times.

• Perform other duties as assigned, including occasional overtime.