Job Description
Job Overview:
Service Tech Support Specialist
The Service Tech Support Specialist is a trained professional engaged in performing the field installation and its maintenance. Technicians are responsible for the field operation, troubleshooting, repair, and client training of devices in an assigned location. They may also include training a plant's maintenance team or other key colleagues on how to perform equipment maintenance.
The Service Tech Support Specialist delivers the service and customer assistance during field visits as per the client's requirements. They manage all onsite implementation, diagnostics, and testing.
Responsibilities
To offer service and customer assistance during site visits
Send technical documentation and drawings to customers
Obtain technical documentation and drawings to complete customer manuals.
To manage the workflow as per the given schedule
They work onsite fitting, repair, and maintenance needed for startup
To diagnose faults or technical issues and find proper solutions
Producing detailed service reports for the field visits
To follow organizational processes and protocols
To comprehend customer needs and make suitable suggestions
Building confident relationships with customers with better work protocol
Test and troubleshooting for faulty devices and during startup.
Complete switching mechanisms' configuration, fixing, and cable routing.
Proficiency with Microsoft Office software, and general computer technology skills.
Work safely without presenting a direct threat to self or others.
Compliance with all safety rules and guidelines.
A strong work ethic, attention to detail, and a positive team attitude.
Consistently adhere to assigned work schedule, ensuring punctuality and reliability.
Travel is required.
Other duties as assigned by supervisor.
All job offers are contingent upon successfully passing a pre-employment drug screen.
Skills
Both of the following skillsets are preferred, but adequate proficiency in at least one of the two skillsets is required. Appropriate technical degrees or relevant experience are both acceptable.
Understanding electrical schematics and component specifications
Industrial electrical machinery troubleshooting
Ability to perform in place electrical repairs and upgrades
Able to communicate problems with electrical engineers when needed
Understanding of mechanical and assembly prints, components, and general functions
Integrated fluid systems (hydraulic, pneumatic, water) troubleshooting
Some level of welding and other fabrication skills for in place repairs
Able to troubleshoot problems associated with the mechanical build of a machine include proper fasteners, welds, materials, coatings, tooling, and assembly
Able to communicate problems with mechanical engineers when needed
