Job Description

**Job Summary:

**This position is responsible for providing factory service to customers, tracking customer related issues, and communicating all service issues to management in a timely and effective manner. We are seeking someone with electronic experience to perform minor repairs on instruments

**Essential duties and responsibilities:

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• Follow all safety rules and regulations, all work must be done thinking “Safety First.”

• For all on-site positions, must show up to work to perform job duties.

• Learn how to calibrate, troubleshoot, and perform minor repairs on instruments based on date received and expedite status as determined by management direction.

• Communicates instrument service issues to management in a timely and effective manner.

• Completes, maintains, and processes pertinent paperwork and records.

• Advises upper management on product development issues arising from product problems identified through servicing instruments and occasional technical support calls with customers.

• Recommends or performs minor remedial actions to correct problems

• Gathers and analyzes information skillfully.

• Completes projects correctly, on time and within budget.

• Supports organization’s goals and values.

• Good communication skills.

• Get along with others, not creating a hostile work environment.

• Prolonged periods of sitting at a desk and working on a computer.

Must have a valid drivers license