Job Description

We are hiring an Inside Service Technician to join our Sauna360 Technical Support team!

DISCOVER

Be the expert customers rely on when their equipment stops working and help get them back up and running quickly.

As an Inside Service Technician A, you play a critical role in delivering a high-quality customer experience. You’ll diagnose and resolve technical issues across a range of sauna and steam products, guiding customers, dealers, and internal teams with clear, confident support. This role combines hands-on technical troubleshooting with real-time problem solving. You’ll work across multiple product lines and systems, applying electrical knowledge and logical thinking to identify issues down to the board level.

You’ll partner closely with customers, dealers, and internal teams to resolve issues, share product knowledge, and ensure consistent service standards. In doing so, you help protect product quality, strengthen customer relationships, and support overall business performance.

Beyond day-to-day support, you’ll contribute to continuous improvement through documentation feedback, training support, and input into new product development.

YOUR RIPPLE EFFECT

• Do you enjoy helping customers solve technical problems in real time? Respond accurately and promptly to incoming phone and electronic technical inquiries from customers and dealers.
• Can you confidently troubleshoot electrical systems? Diagnose and resolve issues down to the board level across infrared, sauna, and steam products, including high‑ and low‑voltage.
• Are you comfortable being the expert on the line? Provide clear, professional guidance while confidently explaining technical solutions to customers, dealers, and internal sales teams.
• Do you communicate well under pressure? Maintain a calm, helpful presence during peak seasons, new product launches, and high‑demand periods when call volume increases.
• Do you like collaborating behind the scenes? Support internal teams by sharing technical insights and assisting with troubleshooting questions.
• Are you detail‑oriented? Review technical manuals and documentation, providing feedback to ensure accuracy and clarity for customers.
• Interested in learning and teaching? Assist with technical training for staff and contribute to knowledge‑sharing across the organization.
• Do you enjoy continuous improvement? Provide input on new product development, testing, and documentation when needed.

WHAT YOU BRING

• Electrical background or training, with experience in high‑ and low‑voltage systems
• Technical degree in electrical or electro‑mechanical studies or equivalent hands‑on experience
• Approximately 2-3 years of experience repairing, installing, or supporting electrical equipment (recent graduates with strong fundamentals will be considered)
• Previous customer technical support experience; phone‑based support strongly preferred
• Strong computer skills, including experience with Microsoft products such as Excel and familiarity with CRM or ticketing systems (Salesforce experience a plus)
• Excellent verbal and written communication skills
• Ability to troubleshoot logically, explain technical concepts clearly, and make sound decisions
• Self‑motivated, reliable, and comfortable working independently in a remote environment
• Strong customer service mindset with the ability to be professional, fair, and approachable on every call

WHAT YOU’LL GET

At Sauna360, a Watkins Wellness company, we believe that everyone should ‘Feel good. Live well’. We offer employees the opportunity to join a dynamic, growing industry leader with an outstanding and well-deserved reputation for leadership and commitment to our employees, customers and community. Our employees are eligible to receive exceptional health and wellness benefits, paid time off, company bonus, profit sharing, 401k match, education assistance, and much more. We are proud of the people we are and the products we make — products that make a difference to the health and well-being of others.

We look for candidates that exhibit The Watkins Way (always Ethical, endeavors to be Transparent, embraces Inclusion, welcomes Diverse backgrounds and perspectives, Accommodating, believes in Work-Life Balance, puts Safety First, Accountable, values Relationships, Passionate, Team Player, and Goal Driven).

The employee must frequently lift and move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision and depth perception. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Hiring Range: $20.00 - $32.00

Many factors affect actual compensation including but not limited to experience, education, skills, and geographic location

Company: Watkins Wellness

Watkins (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Watkins is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish
E-Verify Right to Work Poster: English & Spanish