Job Description

Description

Are you a hands-on problem solver with a passion for customer service and technology?

Cambridge is seeking a Service Technician to support our innovative S-Series and V-Series product lines. This role is ideal for a driven and customer-focused professional who thrives on troubleshooting, building relationships, and making a real-world impact through technical support.

What You'll Do

As a Service Technician, you’ll play a key role in the performance and reliability of our HVAC systems. Your responsibilities will include:

• Delivering phone-based technical support for S-Series and V-Series equipment
   
• Logging detailed customer interactions and resolutions in our CRM platform
   
• Collaborating with engineering, operations, and supply chain teams to resolve product issues and improve quality
   
• Assisting in the creation and delivery of contractor and customer training materials
   
• Supporting safety, quality, and continuous improvement initiatives
   
• Traveling (up to 50%) to customer sites for diagnostics, training, and field support
   
• Representing Cambridge’s core values and commitment to excellence in every interaction
   

Requirements

What You'll Bring:

• High school diploma or equivalent  
• 3–5 years of experience in customer service and/or HVAC-related field  
• Background in technical product support within HVAC or similar mechanical systems  
• Excellent troubleshooting and remote problem-solving abilities  
• Strong communication and interpersonal skills  
• Proficiency with CRM systems and accurate recordkeeping  

Why Join Cambridge?

This is more than a support role—it's a chance to grow your technical expertise, shape the customer experience, and help deliver exceptional solutions in the field. You’ll join a supportive, collaborative team that values innovation, integrity, and continuous improvement.If you're ready to take the next step in your career, apply today and make a lasting impact. 

Cambridge Air Solutions is an Equal Opportunity Employer.

We   welcome differences in form of gender, race, ethnicity, disability,   geography, socioeconomic status, age, politics, religion, philosophy,   sexual orientation, gender identity or expression and veteran status.   All applicants who share this goal are encouraged to apply and we look   forward to hearing from you.