Job Description

Service Sales Specialist

GMM Pfaudler US Inc is a leading supplier of highly engineered glass-lined critical equipment and process systems for global energy, chemical and industrial markets. 

Full-time employees are eligible for Medical, Dental, Vision, Life Insurance and Disability coverage. We also offer a 401(k) Plan with employer match and safe harbor contribution, as well as Vacation, Holidays, Tuition Reimbursement and professional development opportunities.

SUMMARY OF POSITION

The primary role is for sale of Aftermarket (AM) parts, to provide customer service and to be a technical resource to achieve the Sales targets for the Rochester, NY division and is responsible for actively driving and managing the sales process. Working in conjunction with the sales team as the key technical advisor and product advocate, the Service Sales Specialist must be a self-motivated person who desires to work in a fast-paced and results-oriented environment. Must be able to identify and provide reliable solutions for technical issues to assure complete customer satisfaction through all stages of the sales process. The Service Sales Specialist must be able to establish and maintain strong relationships with sales, manufacturing and customers throughout the sales cycle.

Experience and success could lead to opportunities for growth potential.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Work directly with customers and field sales force for their technology inquiries. Review customer inquiry specifications and communicate with customer to determine needs. Articulate technology and product positioning to both business and technical users.

Customer communications/support throughout the proposal and order stages as well as post-order follow-up/support.

Listen, understand and convey customer requirements.

Prepare cost estimates and develop technical proposals.

Work with Engineering and Procurement for continuous design and cost improvements.

Maintain accurate records to target accounts, opportunities, quotes, projects, and maintain contacts and correspondence in company approved databases.

Review customer orders and terms and conditions for accuracy and conformance with corporate guidelines and business practice. 

Enter orders into business system.

Set up and maintain customer electronic and/or paper files.

Possible travel to customer sites to promote sales, review applications and proposals to close orders.

Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.

Maintain professional business relationships within target accounts.

Provide status of ongoing and future projects.

Identify customers' needs and sales opportunities to help future growth.

Work with manufacturing representatives on Pfaudler products and inquiries.

Work closely with the Operations department to monitor scheduled shipment dates to ensure timely delivery and expedite as needed.

Complete post-project reviews for knowledge of process design changes or improvements necessary for the system and leverage this knowledge for future proposals and orders.

Rotate on a monthly basis, afterhours and weekends, 24/7, for emergency coverage, for customer emergency orders and technical requests, as needed.

SUPERVISORY RESPONSIBILITIES 

None.

EDUCATION and EXPERIENCE

B.S. degree preferred in a technical field or equivalent experience and technical training.

Must possess at least 1-3 years' related technical experience. Experience in the chemical industry is desirable. Previous sales experience is preferred.

Must have strong communications skills, written and verbal, be a self-starter, able to multi-task, well organized and work autonomously. Proficient in Word, Excel and PowerPoint.

Ability to travel occasionally by car or air.
LANGUAGE SKILLS

Must have the ability to read, interpret and understand technical documents for industrial equipment such as equipment drawings and data sheets, customer specifications and operating and maintenance manuals. Must have the ability to compose technical documents including customer proposals and routine reports and customer correspondence. Must have the ability to speak effectively with a single customer or small customer groups either over the phone or for customer presentations.

MATHEMATICAL SKILLS

Must have the ability to calculate figures and amounts such as costs, discounts, interest, commissions, proportions, percentages, area, circumference, volume, temperature, pressure and convert between American and SI units.

REASONING ABILITY

Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must have the ability to deal with problems and troubleshooting of customer equipment for AM sales. 

CERTIFICATES, LICENSES, REGISTRATIONS 

None required.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is occasionally required to stand; work; sit; use hands to touch or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perceptions, and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

Primarily the work environment is a typical office environment. The employee will also be required to enter the Pfaudler workshop environment to track job progress, inspect equipment components and accompany customers during inspections. The employee will also be required to visit customer plant sites to view existing or proposed equipment installations. The customer plant sites are typical chemical and pharmaceutical operating plant sites where the employee will be required to follow the plant site safety regulations.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; and vibration. The noise level in the work environment is usually loud.

Position requires occasional travel.

EMPLOYER STATEMENT

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job posting in no way states or implies that these are the only duties to be performed for this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise.

GMM Pfaudler US Inc provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation or any other characteristic protected by federal, state, or local law.