Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Service Operations Specialist based at our Greenville, NC location.

What you will do:

• Manage local, regional, and corporate customer relationships to ensure high levels of service, maximize fleet uptime, and reduce cost of ownership.

• Review and negotiate fleet repair quotes with dealers, ensuring repairs are cost-effective and completed in a timely manner.

• Follow up on escalated repairs to minimize downtime and ensure quick resolution of service issues.

• Handle customer inquiries and service escalations, responding to service questions and resolving issues efficiently.

• Develop dealer program guides and maintain open communication with dealers to streamline operations.

• Review and approve customer invoices, ensuring repairs are accurately coded and expenses are justified for clear reporting and consultative support.

Who you are:

• A clear communicator with excellent verbal and written skills.

• Customer-focused, with the ability to create positive experiences and resolve issues efficiently.

• A strong negotiator, capable of managing repair quotes and working with dealers.

• Detail-oriented, ensuring accuracy in repair approvals and service reporting.

• A collaborative team player with the ability to manage relationships and drive results.

What you will need:

• Preferred: Bachelor’s degree with 2-3 years in dealer service operations or customer service

• Alternative: Associate degree with 3-5 years in dealer service operations or customer service

• In lieu of a degree: 5+ years in dealer service operations or customer service

Skills, Experience & Abilities

• Knowledge of fleet management and vehicle repair processes.

• Experience reviewing and negotiating repair quotes.

• Proven ability to review and approve service invoices.

• Familiarity with service platforms and accurate repair documentation.

Who we are:

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What we offer: