Job Description

York Employment is seeking a Service Operations Manager to oversee and optimize the performance of our client's service department in Krugerville, TX. This individual will lead a team of skilled technicians and service professionals, ensuring operational efficiency, high customer satisfaction, and continuous professional development.

The successful candidate will possess a strong background in heavy-duty vehicle service operations, excellent leadership capabilities, and a track record of improving key performance indicators (KPIs), such as customer satisfaction, work-in-progress (WIP), and revenue growth.

Key Responsibilities

• Lead and manage daily operations of the service department to ensure customer service excellence

• Promote clear, professional communication between customers, service teams, and internal stakeholders

• Develop and coach service team members to achieve certifications and performance milestones

• Monitor KPIs, including WIP, customer satisfaction scores (CSI/NPS), and monthly sales/GP targets

• Implement and improve SOPs for service workflow and efficiency

• Conduct customer site visits to build and maintain long-term relationships

• Oversee staffing, recruitment, disciplinary actions, and performance management within the service team

• Ensure compliance with safety standards, technical certifications, and OEM requirements

Qualifications

Required:

• 5+ years of experience in a service leadership role within automotive, heavy truck, or bus dealership environments

• Proven ability to manage teams and drive performance through coaching and accountability

• Knowledge of vehicle warranty processes and industry best practices

• High school diploma or equivalent; technical school diploma preferred

• Valid driver’s license with an acceptable driving record

Preferred:

• Experience managing departments of 40+ employees

• Technical training or certifications in vehicle maintenance or OEM technologies

• Familiarity with DMS platforms (e.g., Karmak Fusion) and OEM systems

Work Environment & Schedule

• Standard work hours are Monday–Friday, between 6:00 a.m. and 6:00 p.m if needed, with occasional evenings or weekends as needed

• This role requires frequent travel for site visits and team oversight

• Work environment includes exposure to mechanical parts and loud noise levels typical of a service facility

You should be proficient in:

• Leadership / People Management
• Supervisory Experience

Machines & technologies you'll use:

• Automotive Vehicles