Job Description

!!CREATE YOUR LEGACY WITH THE LEGACY COMPANIES!!

Position Overview: 

The Service Manager oversees daily service operations, managing technician activity and resolving escalated issues. This role ensures efficient workload distribution, monitors performance, and coordinates with third-party providers. Key responsibilities include reporting on service metrics, identifying process gaps, and supporting departmental improvements, all while maintaining professional communication with stakeholders.

Job Responsibilities:

• Manage Service Tech activity.
• Determine service workload distribution.
• Monitor and report on service activity.
• Act as an escalation point for service issues.
• Interact and negotiate with third party service providers.
• Provide timely communications to key stakeholders on escalated issues and team performance.
• Report on service issues.
• Report any gaps and inaccuracies in company support documentation.
• Represent the company in a professional manner in all communications.
• Interact and support Director to improve departmental processes and performance.

Skills: 

• Technical knowledge of foodservice equipment or similar. 
• Diagnostic capabilities (able to ask questions to determine root cause or customer equipment issue).
• Internet search.
• Good written and oral communication.
• Good time management.
• Able to be self-guided on assigned tasks.
• Able to motivate and manage others.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Minimum Qualifications: 

• High School/GED and four years related experience, or 10+ years experience, minimum.
• Associates or higher in a technical field (HVAC-R, Engineering, etc.) and 4 years related experience, or 15+ years related experience, preferred.
• May be required to travel up to 25%.

Location:

Preferred Onsite, but may be hybrid

Schedule: 

M-F 8am-5pm Eastern