Job Description

Overview

We are seeking a dedicated and dynamic Service Manager to join our team in Green Bay, WI, 54301. In this role, you will play a crucial part in ensuring our services meet the highest standards of quality and customer satisfaction. If you have a passion for leading teams, optimizing processes, and delivering exceptional service, we want to hear from you!

Responsibilities

• Oversee daily operations of the service department to ensure efficiency and effectiveness.
• Lead, mentor, and develop a high-performing team of service professionals.
• Monitor and improve service quality and customer satisfaction metrics.
• Manage service schedules, ensuring timely and accurate service delivery.
• Collaborate with other departments to enhance service offerings and resolve customer issues.
• Conduct regular training sessions to keep the team updated on best practices and new technologies.
• Prepare and analyze reports on service performance and implement strategies for improvement.
• Maintain strong relationships with customers, addressing concerns and feedback promptly.
• Ensure compliance with safety regulations and company policies.

Qualifications

• Technical degree, mechanical background, or equivalent industry experience
• 5 yrs expereince in service or maintenance environments
• Proven experience in a service management role or similar position.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a commitment to service excellence.
• Ability to analyze data and make informed decisions.
• Proficient in Microsoft Office Suite and service management software.
• Strong organizational skills with the ability to manage multiple priorities.
• Willingness to adapt to a fast-paced and changing environment.

You should be proficient in:

• Maintenance and Repair Skills