Service Domain - SAP CS/FSM Senior Specialist
Weir Minerals
Bangalore, India

Mutiara Damansara, Selangor
Hybrid

Purpose of Role: Domain Team Member - Service is responsible for executing assigned tasks within the Domain, contributing to the successful delivery of products by collaborating with product teams and aligning with project objectives. Team members support the Domain Delivery Lead by applying their expertise, maintaining quality standards, and ensuring timely completion of deliverables.

As a team member, you will contribute to the design and delivery of products within your domain (e.g., SAP CS, MM, SD, FICO, PP, PS), supporting global service-related processes such as planning, execution, and integration with other solutions across various domains. You will be responsible for completing all assigned deliverables within your domain, working closely with the Domain Delivery Lead and Product Domain Lead to ensure alignment with global standards and business requirements. Collaboration and teamwork are essential as part of the Application Managed Support team, where you will assist in resolving incidents and issues related to your domain. Additionally, you are expected to contribute as a Subject Matter Expert in the upcoming S4+ program. This role offers exposure to end-to-end service processes and the opportunity to work with diverse teams across multiple regions.

Why choose Weir:

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

Deliver Assigned Service Domain Tasks: Execute all assigned deliverables within the domain, ensuring alignment with global standards and project timelines.
Collaborate on SAP Design and Integration: Work closely with the global design team to support the development and integration of processes with other solutions, contributing to a cohesive end-to-end solution.
Engage with Domain Leads and Support Teams: Collaborate with the Domain Delivery Lead and Product Domain Lead to ensure deliverables meet design expectations, and as part of the Application Managed Support Team to resolve incidents and issues.
Contribute to Continuous Improvement Initiatives: Identify opportunities for process optimization and contribute ideas to improve functionality and user experience.
Active participation in all Agile ceremonies: Daily stand ups, backlog refinements, sprint planning, sprint demo, PI planning.
Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.

Metrics:

On-time task delivery: Percentage of assigned deliverables completed within agreed timelines.
Integration efficiency: Average time taken to design and integrate processes with other solutions.
Issue resolution rate: Number and resolution time of incidents handled in collaboration with support teams.
Process improvement contributions: Number of improvement ideas proposed and implemented to enhance functionality.
Agile engagement: Participation rate in Agile ceremonies (stand-ups, sprint planning, demos, etc.).
Safety compliance: Adherence to zero harm behaviors and participation in safety initiatives

Key Interactions/Stakeholders:

Collaborating closely with Domain Delivery Leads and Product Domain Leads to understand global service standards and business needs, ensuring alignment between solution design and delivery activities.
Interacting with cross-functional teams, including support analysts, developers, and consultants, to manage dependencies and ensure smooth execution of deliverables.
Engaging with key stakeholders, such as business users and architects, to gather feedback, provide updates, and ensure solutions meet operational and strategic requirements.
Participating actively in Agile practices, including sprint planning, daily stand-ups, and retrospectives, to promote transparency, collaboration, and continuous improvement.
Contributing to a culture of safety and excellence by adhering to zero harm behaviors and supporting initiatives that enhance service quality and user experience.

Job Knowledge/Education and Qualifications:

Any equivalent combination of education and experience will be considered for candidates that have the ability to perform the objectives above.

Bachelor’s degree in Information Technology, Engineering, or a related field.
Minimum 5 years of hands-on experience in SAP Customer Service (CS) and Field Service Management (FSM) modules.
Experience working in global SAP environments with cross-functional teams and exposure to incident management and support processes.

Functional:

Strong understanding of SAP service processes and product lifecycle principles
Proficiency in Agile methodologies such as Scrum or Kanban
Ability to engage and manage relationships with global stakeholders and support teams
Experience in managing deliverables, timelines, and risks within SAP projects
Familiarity with service domain standards and integration practices across SAP modules

Technical:

Solid understanding of SAP solution architecture and configuration
Ability to analyze system data, performance metrics, and incident trends
Familiarity with testing methodologies, defect tracking, and quality assurance tools
Proficiency in using Agile project management tools (e.g., Jira,)
Knowledge of S/4HANA transformation programs and related technical considerations

Methodologies:

Agile methodologies such as Scrum or Kanban
Continuous integration and deployment practices
Quality assurance and testing methodologies

Behaviour: 

Strong collaboration and stakeholder engagement skills
Ability to adapt to changing priorities and dynamic environments
Demonstrates flexibility and resilience in navigating challenges
Effective problem-solving and decision-making capabilities
Excellent communication and teamwork skills

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page.

Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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