Job Description

Service Desk Analyst
Vadnais Heights, MN

What is IP Corporation:

At IP Corporation, we empower you to make a difference, learn new skills, and achieve your goals. We’re committed to providing rewarding career opportunities, and we’re always looking for talented individuals to join our team.

IP Corporation has been a supplier to the composites industry for over four decades. With our four subsidiaries (Interplastic, North American Composites, Molding Products and HK Research), we are uniquely positioned to meet the needs of our diverse customers. More than ever, our commitment to becoming the finest supplier and distributor of resins, gel coats and composite materials in our industry still stands.

What is a Service Desk Analyst:

The Service Desk Analyst is a frontline support role responsible for providing technical assistance and support to IP Corporation’s employees across various sites. This position serves as the first point of contact for IT-related issues and requests, ensuring timely and effective resolution while delivering a high level of customer service. The Service Desk Analyst works closely with internal IT staff and end users to maintain systems performance, access, and availability.

What you can expect to do as a Service Desk Analyst:

• Respond to incoming help desk tickets, phone calls, emails, and walk-up requests, providing Level 1 support
• Troubleshoot hardware, software, and network issues across Windows-based environments
• Support enterprise tools such as Microsoft Office 365, Teams, ADP, and VPN connectivity
• Escalate unresolved issues to appropriate IT team members when needed
• Set up and configure new desktops, laptops, printers, and mobile devices
• Maintain user access through Active Directory and other internal systems
• Document support interactions and solutions in the ticketing system
• Assist with onboarding and offboarding processes for new and departing employees
• Ensure compliance with IT policies, procedures, and security protocols
• Provide exceptional customer service and follow-up to end users

What we are looking for in a Service Desk Analyst:

• 1–3 years of experience in an IT help desk or service desk environment
• Strong understanding of Windows operating systems, Office 365, and general networking concepts
• Experience with Active Directory, Exchange, and remote support tools preferred
• Excellent verbal and written communication skills
• Ability to troubleshoot and resolve technical issues independently
• Strong organizational skills and attention to detail
• Comfortable working in a fast-paced, multi-site manufacturing environment
• Associate’s degree in Information Technology or related field preferred; relevant certifications (CompTIA A+, Microsoft, etc.) a plus

Why IP Corporation?

• Positive, challenging and supportive work environment.
• Competitive benefits, including dental, vision, generous PTO, 401(k) with company match and more.
• Freedom to innovate and make a difference in a vibrant, values-driven company that cares about its people.

IP Corporation is an equal opportunity employer and encourages diversity in the workplace.

The annual salary range below is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include but are not limited to the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

Pay Transparency Range

$25.67 – $31.31 hourly