Job Description

Overview

We are seeking a dedicated and enthusiastic Service Desk Agent to join our dynamic team in South Jordan, UT. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a seamless experience. If you have a passion for helping others and possess strong problem-solving skills, we want to hear from you!

Responsibilities

• Respond to incoming service requests via phone, email, and chat in a timely and professional manner.

• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.

• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.

• Document and track all service requests and resolutions in our ticketing system.

• Provide excellent customer service by maintaining a positive attitude and clear communication.

• Collaborate with other IT team members to escalate complex issues as needed.

• Assist in the onboarding process for new employees by setting up accounts and providing training on IT systems.

• Stay up-to-date with the latest technology trends and company policies to provide accurate information.

Qualifications

• High school diploma or equivalent; relevant certifications are a plus.
• Previous experience in a technical support role required.
• Strong verbal and written communication skills.
• Ability to troubleshoot basic technical issues and provide effective solutions.
• Familiarity with ticketing systems and remote support tools.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.

Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment

You should be proficient in:

• Troubleshooting Skills
• Technical Support