Description

Atlantic Lift Systems, a local, family-owned, rapidly expanding rental equipment company, is seeking a skilled Service Coordinator/Dispatcher. We are searching for qualified and ambitious individuals to provide stellar customer service in a safe and professional manner with some degree of independent judgment.

Responsibilities will include:

Answer all incoming service calls in a polite and inviting way
Obtain all Customer information and requests
Dispatch Technicians in an orderly way based on location and skill level, using the Computer Dispatch System
Assign priority level of the client (i.e., emergency)
Track call response times (between 2-4 hours)
Track all Customer calls and Road calls, following up on diagnostic calls/quotes and unit breakdowns
Assign work orders to each Technician as needed
Ensure all Road Techs complete Work Orders by end of day
Enter Technician write-ups into computer system. If incomplete get with technician to add additional information
Verify all parts listed on WO hardcopy are listed in system and match invoice
Verify that work order is coded correctly, client information is correct, get PO number if required
Verify time coincides with the work that was completed
Verify if job was quoted. If quoted, adjust price to quoted price. If not quoted bill as is. Note what job estimate includes and doesn’t include if costs exceed quote.
Ensure notification from Road Techs upon completion of all jobs
Review WIP report and work with Service Manager and Technicians to get work orders billed in a timely fashion (20 days or less).
Track status of service calls through Computer Dispatch System.
Enter invoices into customer invoicing websites
Ensure the completeness and accuracy of all paperwork

Excellence in this challenging and rewarding position paves the way for advancement into higher roles.

Atlantic Lift Systems offers a fantastic benefits package upon hire:

Medical, dental, and vision coverage
401K after one year and 1000 hours worked
Generous vacation package and paid holidays
No shift work - majority of work is Monday-Friday during ‘normal’ business hours

Atlantic Lift Systems is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

For more information on Atlantic Lift Systems, please visit our website at www.atlanticliftsystems.com.

Requirements

Qualifications include:

Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
Maintain, understand and present concise reporting on service department metrics.
Understand, analyze and speak to other employees regarding status of repairs and current orders.
Strong computer skills are a must, knowledge of Microsoft Office is mandatory, especially Excel.