Are you ready for what’s next?

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Overview:

At Eclipse Marine Seneca, we’re committed to delivering an exceptional boating experience through dependable, high-quality service and a passion for the boating lifestyle.

We are seeking a customer-focused, solutions-driven Service Advisor to join our Service Department. In this fast-paced role, you’ll serve as the primary point of contact for customers throughout the service process, helping coordinate repairs, communicate updates, manage expectations, and support the successful completion of repair orders from intake through delivery.

The ideal candidate is a strong communicator with a collaborative mindset and the ability to balance customer satisfaction with operational efficiency. If you enjoy problem-solving, building relationships, and being part of a team that takes pride in quality work and customer care, this is a great opportunity to grow your career in the marine industry.

At Brunswick, we have passion for our work and a distinct ability to deliver.

Essential Functions:

Greet and assist customers by gathering detailed information about vessel concerns, service needs, and repair requests.
Create, update, and manage repair orders (ROs) within the dealership management system (DMS), ensuring accurate documentation of customer concerns, technician findings, labor, parts, approvals, and final invoicing.
Communicate with customers throughout the repair process regarding estimates, approvals, timelines, delays, and completed work while maintaining high levels of customer satisfaction through proactive communication and timely follow-up.
Develop repair estimates by researching parts, labor, and manufacturer guidelines while ensuring accuracy and transparency.
Coordinate with technicians, parts personnel, and customers to ensure repair orders are properly assigned, updated, communicated, and progressed efficiently throughout the service process.
Review technician notes, labor entries, and parts usage for accuracy and completeness prior to closing repair orders.
Verify warranty and service contract coverage and take full responsibility for warranty claim preparation, documentation, and follow-through to payment.
Coordinate parts ordering for repairs by either directly ordering parts or ensuring the Parts Specialist has all required information needed to source and process parts requests accurately.
Maintain organized and accurate repair records, customer communications, warranty documentation, purchase orders, and repair history within the DMS.
Review completed repairs with customers, including work performed, findings, recommendations, and applicable charges.
Process customer payments and assist with vessel pickup coordination as needed.
Support shop efficiency by ensuring technician labor entries, repair orders, and documentation are reviewed, updated, and closed accurately and in a timely manner.
Coordinate preventive maintenance scheduling for company-managed fleets, rentals, or service programs as applicable to the location.
Maintain strong working relationships with manufacturers, vendors, customers, and internal departments.
Ensure the service office, customer areas, and shared workspaces remain clean, organized, and professional.
Assist with occasional onsite and offsite promotional events and boat shows, including setup and breakdown as needed.
Support other departments and operational needs as necessary.
Any additional duties assigned for success.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:

High school diploma or equivalent.
Basic understanding of parts, labor estimating, and service documentation processes.
Ability to effectively communicate technical information to customers in a clear and professional manner.
Strong organizational skills with the ability to manage multiple repair orders and shifting priorities simultaneously.
Proficiency with Microsoft Office products and general computer literacy.
Ability to learn and effectively utilize dealership management systems, manufacturer systems, and service software platforms to create, track, and manage repair orders.
Excellent verbal and written communication skills.
Strong customer service and relationship-building abilities.
Strong attention to detail and problem-solving skills.
Ability to work collaboratively in a fast-paced team environment.
Solid work ethic, reliability, and professionalism.
Valid driver's license with a clean Motor Vehicle Record (MVR) that meets company standards, along with a clear background check and drug screening.

Preferred Qualifications:

Prior experience in a Service Advisor, Service Writer, customer service, or service coordination role.
Working knowledge of marine, automotive, powersports, or other mechanical service operations.
Prior experience in the marine industry, including boating knowledge or boating lifestyle experience.
Familiarity with warranty administration processes and manufacturer warranty systems.
Experience using Lightspeed or similar dealership management software (DMS).

Travel Requirements:

This position may require occasional local travel between business locations, as well as occasional travel for meetings, training, boat shows, or other company events as needed.

Working Conditions:

Primarily indoor work in a dealership or service department environment.
Regularly operates computers, telephones, and other office equipment.
Occasionally moves items weighing up to 50 pounds.
Remains stationary for extended periods of time.
Frequently communicates with customers in person, by phone, and electronically.
Moves freely throughout the facility to inspect vessels or coordinate repairs.
Works safely around boats, trailers, service equipment, forklifts, and marina environments.
May occasionally board vessels or ascend/descend ladders and docks as needed.

The anticipated pay range for this position is $43,200- $59,900, annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location.

In addition to base pay, this position is eligible for commissions based on performance metrics for the Service department.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we’re committed to our values and supporting our exceptional people. We offer and encourage growth opportunities within and across our many brands. In addition, we’re proud of being recognized for making a splash with numerous awards!

About Southeast Marine Services:

Southeast Marine Services has been serving marine communities across Georgia and South Carolina for over a decade. Southeast Marine Services boasts a full-service marine ecosystem, with 4 sales centers, 2 Freedom Boat Club locations, 2 restaurants, a campground, boat rentals, and boat servicing. Our passion is helping people get on the water – whatever way works best for them. We deliver top-notch service to create “Raving Fans as Your Partner in Fun.”

Next is Now!

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support.

For more information about EEO laws, - click here

Brunswick Corporation participates in E-Verify as part of our commitment to a lawful and transparent hiring process. For additional information click here: https://www.brunswick.com/e-verify.

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers. If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.

#Brunswick Corporation