Job Description

**Job Summary

**This candidate will serve as the primary point of contact for both customers and technicians.

They should be able to multitask in a fast-paced environment while providing excellent customer service and maintaining strong communication skills. We are looking for someone with knowledge of engines and/or a service background, such as a former service technician or someone with experience scheduling mobile technicians.

In this role, the candidate will be responsible for taking customer intake calls, opening and closing work orders, scheduling service appointments, managing technician schedules, providing updates to both customers and technicians, and maintaining accurate work order statuses in the system. The ideal candidate is organized, detail-oriented, and able to effectively communicate.

**Top 3 Skills you are looking for:

**

1. Customer Service/Communication

2. Phone Etiquette

3. Organization