Job Description

Job Summary

Ensures that claims received from customers are reviewed for accuracy and eligibility and input and processed into DENSO
systems for timely payment and supplier debit.  Provides clear and timely communication to customers regarding claim approvals
and rejections, as well as questions regarding warranty policy and procedure.  Conducts ongoing and ad hoc claim analysis to
identify and monitor trends and share data with appropriate stakeholders.  Maintains positive open channels of communication
with necessary DPAM departments to gather and distribute pertinent information as necessary.  Continually challenge and
document internal processes to find most productive and efficient methods for claim processing.

Responsibilities

• Processes, analyzes, and /inputs warranty claims in DENSO system(s) and coordinates customer payment.
• Performs monthly and ad hoc claim data collection and analysis.
• Communicates warranty analysis/trends to stakeholders.
• Completes supplier debits.
• Collaborates with QA Lab/MO to conduct warranty recovery and parts inspections.
• Acts as a mentor to less experienced team members.
• Performs other duties as assigned.

Qualifications

• High school diploma or GED required.
• 2-5 years of relevant experience required.
• Analytical skills with an ability to gather and analyze data.
• Customer service skills.  Ability to promote and support a service-oriented environment.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Ability to work within tight timeframes and meet strict deadlines.
• Proficiency in Microsoft Office products such as Word, Excel and PowerPoint.

Pay Rate $24.76-$30.96 per hour.

Benefits Summary

• Health, Dental, Vision, Prescription Drug plans 
• Life and Accidental Death & Dismemberment Insurance
• Flexible Spending Account
• Employee Assistance Program
• 401K with 4% company match
• Bonus Program
• Wellness Program
• Onsite Fitness Center (vary by location) 
• Tuition Reimbursement 
• Career Development and Ongoing Training
• Paid holidays and vacation 
• Cafeteria and food markets (vary by location) 
• Volunteer opportunities 
• Employee recognition (employee and milestone events)