Job Description

Description

Position Summary

The Senior Technical Services Representative provides customer field support as a product and industry expert, leading technical interactions with assigned accounts. This role helps drive sales results by proactively identifying client needs and recommending appropriate solutions. The Representative enhances market leadership by representing Colortech at industry events.

Essential Job Duties/Responsibilities

• Provides technical support to customers and sales team by responding to inquiries on product information and capabilities
• Responsible for solving technical problems by devising solutions to implement at customer locations based on previous customer feedback or requests
• Responds to customer complaints, isolates problems and reports results to commercial leadership
• Maintains Colortech’s industry presence by representing Colortech at industry conferences & trade shows.  Conducts/develops customer presentations, web seminars, publications, articles, etc.
• Produces call reports, monthly summaries of active projects, updates as required and distributes

Supervisory Responsibilities:

No direct supervisory responsibility but provides functional or technical guidance to other staff within a work group or unit.  May be required to provide some advice on policies and procedures to staff.

Required Skills/Abilities

• Excellent written and verbal communication skills.
• Excellent problem solving and organizational skills.
• Excellent facility with computer information systems and windows-based PC software applications.

Education and Experience

• A bachelor’s degree in science, engineering, polymer science, or a related technical field is required; an advanced degree or equivalent experience is a plus.
• Minimum of 8 years of experience in polymer processing or technical services, including at least 3 years leading major accounts or strategic technical initiatives in a polymer-related industry.
• Knowledge of color concentrates, plastics compounding, and processing technologies required; experience with CRM systems or relevant customer process equipment (blown/cast film, blow molding, injection molding, profile extrusion, etc.) is highly desirable.

Effort Required in the Position

Mental:

Constant analytical support to assess situations and respond appropriately.  Experience constant requirements for lengthily periods of concentration.  Work involves considerable demands to cope with changing priorities and to resolve conflict and handle crisis situations.  Involves using considerable initiative, creativity and innovation to perform job tasks.

Physical:

Audio Attention Required (when using equipment) – Limited

Visual Attention Required (when using equipment) – Moderate

Lifting or Moving Objects and/or reaching and bending in awkward positions and/or climbing – Limited

Lifting or Moving Intensity – Limited

Mobility - remain in a seated or standing position – Limited

WORKING CONDITIONS SPECIFIC TO THE POSITION

Adverse Conditions (noise, heat, cold, dirt, fumes, and unpleasant environments) – Moderate

Isolation – Physically removed from other staff – Limited

Exposure to Accident or Health Hazards – Limited

Local Travel - Moderate

Overnight Travel – Moderate

Qualifications