Job Description

JOB SUMMARY:

Primary responsibility of the position is to ensure excellent customer service. This position assists Retail Operations Manager in maintaining adequate scheduling, training, and inventory needs related to Point of Sale operations. Must have clear understanding of goals and objectives of Kauai Coffee Company and follows all policies and procedures to ensure success of the Company.

EQUIPMENT & MATERIALS:

Point of Sales software, calculator, cash register, credit card equipment, mail equipment, coffee and espresso brewing equipment, shipping materials, copier, and coffee and related products.

SUPERVISION:

This position reports to the Retail Operations Manager.

SPECIFIC ACCOUNTABILITIES:

1. Manages day-to-day operations ensuring that each staff member on duty is working to the best of their ability and providing excellent customer service.
2. Maintains adequate inventory on the selling floor.
3. Maintains adequate cash in all POS registers, attends to all banking and postal needs.
4. Assists Retail Operations Manager in merchandising store.
5. Assists Retail Operations Manager in training/coaching other staff.
6. Attends all staff meetings and training as directed by Supervisor.
7. Acts as cashier and works in Coffee Bar as needed. (i.e. Covers for meal breaks)
8. Knows all aspects of job and is able to work independently and perform all necessary duties in the absence of Retail Operations Manager.
9. Assists Retail Operations Manager and management of Kauai Coffee Co. as needed.
10. Assists in building healthy, team-oriented work environment to ensure continued success of Kauai Coffee Company and Visitor Center.

NOTE: The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the position.