Job Details

Level: Management

Job Location: Memphis Support Center - Memphis, TN

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: Undisclosed

Senior Project/Program Manager, IT

Position Overview:
The Senior Project/Program Manager, IT is responsible for the independent oversight and successful delivery of assigned IT projects and programs throughout their lifecycle. This role leads multiple complex projects concurrently, ensuring alignment with strategic business and IT objectives. Key responsibilities include managing the entire project lifecycle, identifying and mitigating risks, managing interdependencies and capacity constraints, and ensuring clear communication with all stakeholders. The role also encompasses building strong stakeholder relationships, engaging with vendors for software evaluation and oversight, and driving continuous improvement in project management processes and documentation. This individual drives successful project outcomes through effective risk management, stakeholder communication, resource management, and process optimization.

Essential Duties and Responsibilities:

Independently oversees and delivers assigned projects/programs throughout the project life cycle.
Leads and manages multiple projects simultaneously.
Aligns with business and IT leaders on scope, deliverables, timelines, and budgets, fostering understanding and accountability for successful project delivery.
Owns the efforts to identify, track progress, and mitigate or escalate project risks.
Effectively manages interdependencies and capacity constraints across multiple projects.
Ensures clear verbal and written communication with IT leadership, team members, business partners, and executive leaders.
Builds and maintains strong relationships with stakeholders to ensure their needs and expectations are met.
Monitors and controls project budgets to ensure financial objectives are met.
Responsible for professionally engaging with vendors, when appropriate, on software evaluation and project oversight efforts.
Supports continuous improvement of project management processes and documentation templates in the IT department.
Assists in the identification and tracking of KPIs to showcase projects and business successes.
Mentors and encourages team members on IT project management practices and processes to uphold department standards.
Conducts project update sessions to inform and align the department on current project efforts.

NOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions.

The ideal candidate will have the following:

Education and Experience:

Bachelor's degree or higher, Master’s degree preferred.
7 or more years of IT project management experience.
Industry-recognized certifications like Project Management Professional (PMP) or Program Management Professional (PgMP) are a plus.
Working with applications and users remotely is a plus.
Experience improving project templates and standards is a plus.

Competencies and Skills:

Excellent communication, relationship-building, and interpersonal skills to foster collaborative partnerships that ensure clarity, alignment, and action.
Self-motivated with the ability to prioritize work, manage time effectively, and adapt to changing priorities to meet deadlines, and with minimal supervision.
Ability to multitask effectively in a dynamic environment.
Strong problem-solving, time management, and conflict resolution abilities.
Strong understanding of IT systems, infrastructure, and project management tools.

Physical Demands:

Typical office environment physical demands.
Prolonged periods of sitting at a desk and working on a computer.
Ability to travel 5-10% as required.

NOTE: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment and Personal Protective Equipment:

Standard office environment.
When visiting manufacturing facilities, appropriate PPE will be provided and required