Job Description

We are hiring for a Senior Program Manager - Electronics Manufacturing in Melbourne, FL!

Company Overview: At SMTC Corporation, we are driven by a clear purpose: "We believe we enhance people's lives and our world every day." Our vision is to be an inspiring organization that earns the trust and admiration of our customers. As the best-in-class EMS provider, we strive to achieve the highest industry returns, driven by our passionate and dedicated employees.

Benefits Highlights:

•    Competitive salary package

•    401K with company match

•    Paid time off (PTO) and paid holidays

•    Tuition reimbursement for professional development

•    Comprehensive Medical HRA Plan

•    Short-term/Long-term Disability Insurance, etc.

Position Overview: As the Senior Program Manager, you will play a pivotal role in SMTC's success by serving as the tactical interface between our valued customers and various functional areas within the company. You will lead the Customer Focus Team (CFT) and be responsible for managing the day-to-day customer relationship. In this position, you will be the "voice of SMTC" to the customer and the "voice of the customer" to SMTC, ensuring exceptional service delivery and customer satisfaction.

Responsibilities:

•    Lead the Customer Focus Team to deliver exceptional levels of customer service and satisfaction, fostering engagement and accountability among team members.

•    Champion continuous improvement and lean activities, driving excellence in our programs and services.

•    Collaborate with the team to present issues and provide viable alternatives to the customer.

•    Ensure accurate interpretation and execution of contractual requirements by the CFT.

•    Oversee Tactical Customer Support, working with the CFT to align customer demand with SMTC's capabilities.

•    Conduct effective kick-offs and Manufacturing Readiness Reviews to ensure seamless project execution.

•    Demonstrate a strong understanding of the program's financial metrics.

•    Implement Product Change Notices (PCN's) effectively, ensuring appropriate pricing.

•    Escalate issues as needed through internal site management and executive teams.

•    Stay updated on the customer's life cycle plan for assemblies and product lines.

•    Coordinate timely execution of quotes for existing customers.

•    Maintain and nurture the customer relationship with an advocacy attitude and dedication to excellence.

•    Provide timely responses to customer requests, offering clear answers and commitments.

•    Facilitate and support Quarterly Business Reviews, driving closure on subsequent actions.

•    Coordinate customer site visits as required.

•    Occasional travel may be necessary to meet business needs (approximately 25% of the time).

•    Additional duties as assigned by management.

Requirements:

•    Bachelor's degree or higher is required for this position.

•    Minimum of 10 years of relevant experience, with a strong track record of success. Equivalent industry experience is highly desirable.

•    Project management methodologies and technical expertise in electronics manufacturing are preferred.

•    Strong communication, negotiation, and problem-solving skills are essential for success in this role.

Application Process: If you are excited about this opportunity and believe you have the skills and experience required, we encourage you to apply. Please submit your updated resume highlighting your qualifications to the posting.

We look forward to receiving your application and welcoming you to the SMTC team!