Job Description

Senior Product Manager, eCommerce / Shopify Plus

Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to the Technical Innovation Center in Mountain View, CA three times per week, at minimum.

The Software & Services division of General Motors is responsible for defining and delivering the software, electrical hardware, and services that enable and support GM vehicles. From mechatronic infrastructure to OnStar connected services, and infotainment systems to autonomous driving – we are creating complete and compelling vehicle experiences for our customers.

Our ambition in Software & Services Product Management is to build a world-class software development culture that is part of the company’s shared vision. We are creating an elite portfolio of software-defined vehicles by tightly integrating software, hardware, and services to create complete and compelling vehicle experiences for our customers.

The Role

We are seeking a dynamic, experienced individual to join GM as a Senior Product Manager, with a strong focus on stakeholder alignment and strategic vision within complex global environments. This role requires a keen ability to foster relationships, navigate organizational dynamics, and lead teams in revitalizing outdated eCommerce shopping platforms to align with modern technology and customer needs.

We are looking for someone who is passionate and knowledgeable with Shopify Plus and is committed to delivering high-quality digital shopping experiences that are both customer-centric and strategically viable for our business.

What You’ll Do

Develop, manage, and drive product initiatives across the organization.
Contribute to the definition of the product vision, strategy, and roadmap based on customer needs and market trends.
Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure product goals and priorities alignment.
Conduct market research and competitive analysis to identify market opportunities and potential threats.
Develop and manage product requirements, including user stories, use cases, and functional specifications.
Create and maintain product backlogs and prioritize features and enhancements based on business value, customer needs, and technical feasibility.
Work closely with UX/UI designers to develop intuitive and compelling user interfaces.
Define and track key metrics using OKRs and KPIs to measure product success and inform future decisions.
Communicate product updates, progress, and plans to stakeholders across the organization, including executives, customers, and partners.
Manage product launches, including developing go-to-market strategies and coordinating cross-functional teams to ensure successful product launches.
Conduct post-launch analysis to evaluate product performance and identify areas for improvement.
Continuously iterate and improve the product based on user feedback, market trends, and business goals.

Additional Job Description

Your Skills & Abilities (Required Qualifications)

3+ years of Product Management experience with eCommerce shopping platforms (mobile and web)
2+ years of experience with Shopify Plus in a platform or product related position
Must have led user focus groups and customer interactions to gather data (discovery phase of Product Management)
Must have led products from concept to delivery
Experience in developing eCommerce analytical reports (conversion rate, click-through rate, cost per acquisition, etc.)
Proven ability to balance tradeoffs between consumer expectations, business objectives, and technical constraints
Expertise in developing solutions to complex challenges using data-informed decision-making and risk assessment
Demonstrated expertise in writing, with the ability to effectively balance and integrate vision, strategy, and technical details in a cohesive narrative
Strong communication and storytelling skills, with the ability to articulate complex concepts effectively across stakeholders
Must be willing to travel to Michigan up to 4x annually

What Will Give You a Competitive Edge (Preferred Qualifications)

Advanced educational background (MBA, Degree in Engineering, Computer Science, etc.).
5+ years of Product Management experience
Previous responsibilities related to managing the customer online shopping experience
Experience working on Global platforms

Compensation: The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The compensation may not be representative for positions located outside of the California Bay Area.

The salary range for this role is $131,000 to $202,000. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position.
Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

This job may be eligible for relocation benefits.

#LI-LL2

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.