Job Description

Description

OVERVIEW:   The Senior Operations Manager oversees all operational aspects of the Maglio Company facilities in Milwaukee and supports select operational needs across additional locations. This role is accountable for driving productivity ensuring compliance with food safety and regulatory standards, optimizing cost efficiencies, and fostering culture of continuous improvement and employee engagement. 

The Senior Operations Manager partners closely with cross-functional teams and directly oversees sanitation, maintenance, warehousing, logistics, and procurement to ensure safe, efficient, and customer-focused operation that meets business objectives.

ESSENTIAL JOB RESPONSIBILITIES/FUNCTIONS:

• Lead and oversee daily operations across sanitation, production, maintenance, and warehousing functions.
• Establish clear performance standards, assign responsibilities, and ensure accountability at all levels.
• Drive operational excellence by implementing best practices that improve throughput, reduce costs per case, and enhance food quality. 
• Recruit, train, and develop a high-performing workforce that embodies company values. 
• Conduct regular coaching, performance reviews, and succession planning to ensure proper staffing and leadership bench strength. 
• Promote a culture of engagement, safety, and accountability throughout all facilities. 
• Provide leadership and direction for day to day operations; effectively direct all personnel by assigning and directing duties. Address complaints and resolve problems as they arise.
• Develops, monitors and maintains an operational and accountability driven relationship with Blackhawk logistics to ensure our product and customer needs are handled timely and properly.
• Train, develop, motivate, and manage personnel. Maintain proper staffing levels as volume fluctuates.
• Plan and coordinate all facility and equipment installations (refrigeration, electrical, and any refurbishments). Monitor and advise on energy efficiency.
• Makes frequent rounds of facilities to ensure proper operation of equipment, materials storage, and handling, cleanliness and safety.
• Manage the up keep of equipment and supplies to meet sanitation and safety standards. Ensure the facilities meet government regulations and environmental, health and security standards.
• Allocate and manage facility space for maximum efficiency.
• Develop and foster a culture of safety and food safety by acting as a role model. Ensure the safety of all employees and staff.
• Develop and administer the annual departmental budget, striving to minimize costs. Monitor operation expenses.
• Perform analysis of seasonal staff wages and expenses to maximize efficiencies. Also administers performance reviews and keeps employees informed of their performance.
• Daily review of all production records and expenses and interaction with Finance to ensure meeting of operational goals.
• Work with procurement on calculating and comparing costs for required goods and or services to achieve maximum value for the money.
• Provide leadership in produce quality assurance policy and procedure development and implementation in compliance with Federal, State and local regulatory requirements, through interaction with corporate, food service, retail store, and warehousing/transportation departments. Establish goals, monitor progress and achievements.
• Apply continuous improvement processes to enhance work flow, improve job skills, and individual knowledge of produce to achieve company objectives.
• Seek opportunities to welcome, engage, serve and thank customers. Maintain and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
• Plan and organize departmental meetings using effective public speaking skills. Keeps employees and key managers informed of operating matrix and results weekly/monthly and annually.
• Meet with vendors and suppliers to negotiate cost and select new items.
• Meet with select customers and travel to trade shows, other wholesalers (best practices) and industry events as needed.
• Reads industry publications and personal development materials to continue to enhance industry and operational development.
• Performs other duties as needed.

COMPETENCIES:

• Strong leadership and team-building skills with the ability to motivate and inspire diverse teams.
• Strategic thinker with hands-on execution capabilities.
• Customer-focused mindset with strong business acumen.
• Ability to thrive under pressure and adapt quickly to changing priorities. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may be required to occasionally work in a cold and wet environment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to lift up to 25 pounds. Ability to tell the color of product.

Requirements

Education/Experience:

• 7+ years of progressive leadership experience in food and beverage manufacturing, distribution, or related industry. 
• Strong knowledge of production operations, food safety regulations, and quality systems. 
• Demonstrated ability to lead cross-functional teams in a fast-paced, high-volume environment.
• Proven track record of budge management, cost reduction, and process improvement.
• Excellent problem-solving, communication, and decision-making skills. 

Preferred:

• Bachelor’s degree in Operations Management, Food Science, Engineering, or related field. 
• Experience with Lean manufacturing, Six Sigma, or continuous improvement. 
• Proficiency with ERP systems, production management tools, and data analysis platforms.
• Bilingual (English/Spanish) is a plus. 
• Product knowledge of produce items, accounting principles, communication skills
• Knowledge of warehouse functions, billing and receiving procedures