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Senior Member Technical

Broadridge Financial Solutions

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Hyderabad, HI
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Job Description

As posted by the hiring company

Job Overview:

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Key Job Functions/Responsibilities

  • Provide clients with great customer service on phone and email
  • Maintain issue status via internal issue tracking system
  • Deal with a variety of customers and situations with professional composure
  • Escalate issues appropriately to Support Team Level 3 resources and Engage Management and/or provide L3 solutions following standard Development lifecycle and protocols.
  • Be a team player and collaborate with the Support Team to manage time, priorities, and resources
  • Act as Client Owner and manage Client expectations.
  • Achieve individual and departmental targets on a consistent basis
  • Create and amend user documentation and help databas

Basic Skill Level Requirements

Education:

  • Must possess strong verbal and written communication skills
  • Working knowledge of Windows server-based technical environment is a plus
  • Critical thinking and problem-solving skills

Experience:

  • 3-7 years relevant experience in client software support, business analyst or IT Development;

Skills:

  • Desire to learn basic programming skills
  • Prefer a working knowledge of Security Lending and Collateral Management, ideally with Front and Back Office experience
  • Detail-oriented with ability to multi-task
  • Proven ability to meet deadlines while working in a dynamic, fast-paced environment
  • Effective communication and analytical skills
  • Enthusiastic commitment to customer service
  • Interested in long term career growth within a customer support and service environment